Customer Sales Director

About Us

Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.

About The Role

As a Customer Account Executive, you will be responsible for retaining and expanding our commercial customer base and setting the continued groundwork for sales at dbt Labs. This role will be based in Dublin and will also be in office 4 days per week.

In this role, you can expect to:

• Own a portfolio of SMB and mid-market accounts with a dual focus: retention and growth
• Identify upsell and cross-sell opportunities and manage them through the full sales cycle
• Own the full sales cycle from lead to close for our customers
• Serve as the primary point of contact for your customers; understanding their goals and flagging risks early
• Help shape and iterate on the at-scale commercial motion; this is a new function and your input matters

You are a good fit if you:

• 2+ years of closing experience in technology sales, with a proven track record of exceeding annual targets
• Comfortable managing a high-volume book of business across SMB and mid-market accounts, with a retention and expansion quota
• Able to understand complex technical concepts and shape them into a consultative sale
• Have a passion for building and maintaining long term partnerships with your customer base 
• Excellent verbal, written, and in-person communication skills, you can engage anyone from an individual developer up to a CTO
• Organised and diligent to manage long, multi-threaded sales cycles across multiple stakeholder teams
• Comfortable operating in a fast-paced, ambiguous environment
• A collaborative teammate who cares about building an inclusive culture, not just hitting your number
• Experience with SQL or willingness to learn
• Based in Dublin and happy to be in the office 3-4 days per week

Compensation:

• Competitive Salary
• Equity Stake
• Benefits - dbt Labs offers:
  • • Unlimited vacation (and yes we use it!)
    • Pension Coverage
    • Excellent healthcare
    • Paid Parental Leave
    • Wellness stipend
    • Home office stipend, and more!

What to expect in the hiring process: 

• Interview with a Talent Acquisition Partner to align on the role and the skills and experiences we mutually value
• Interview with Hiring Manager
• Team Interviews (1:1s) with members of the Sales and Solutions Architecture team
• Project