Quality Assurance Engineer - M&E

Do you have extensive experience in domestic and commercial gas servicing, repairs, and installations Are you passionate about ensuring safety, compliance, and high-quality workmanship? Can you confidently audit, inspect, and influence teams to continuously improve standards and customer outcomes?

As a Quality Assurance Engineer, you'll play a vital role in protecting customers by ensuring heating systems are safe, compliant, and delivered to the highest standards. You'll provide technical assurance across heating service, repair, and installation activities through a structured programme of site-based and desktop audits.

Working closely with operational teams, you'll identify areas of non-compliance, provide expert technical guidance, and help drive continuous improvement across service delivery. Your work will ensure regulatory requirements are met while promoting a culture of quality, safety, and excellence.

• →

  carrying out technical audits and inspections of heating service, repair, and installation work.

• →

  assessing compliance with industry regulations, standards, and company procedures.

• →

  identifying defects, risks, and non-compliance issues, ensuring corrective actions are implemented.

• →

  producing accurate reports and records to support quality assurance and performance monitoring.

• →

  investigating quality concerns and supporting technical reviews where required.

• →

  providing constructive feedback, coaching, and technical guidance to operational teams.

• →

  analysing trends and performance data to identify opportunities for improvement.

• →

  supporting a culture of continuous improvement, safety, and customer-focused service delivery.

Flagship Services is part of Bromford Flagship Livewest. By joining us, you become part of a one of the largest housing providers in the UK - delivering community-focused services across the East, Central and South West of England. We manage approximately 120,000 homes, serving around 300,000 customers, and with firm ambitions to deliver an additional 50,000 new homes by 2040. Join us to help create communities where people can put down roots, feel secure, and thrive.

• CCN1

• NVQ Level 3 in Gas Engineering (or equivalent)

• CMDDA1

• Unvented Hot Water Qualification

• Commercial Gas Qualification (COCN1)

• Gas Safe Registered Person requirements

• Health & Safety qualification/awareness

• SSCS (or equivalent)

• Level 3 Gas Audit Qualification

• strong technical knowledge across heating servicing, repairs, and installations.

• thorough understanding of gas safety legislation and compliance standards.

• experience conducting inspections, audits, or quality assurance assessments.

• exceptional attention to detail with the ability to identify risks and areas for improvement.

• strong report-writing and record-keeping skills.

• ability to work independently and effectively manage workloads.

• confident communicator with the ability to influence and support operational teams.

• strong analytical skills with the ability to identify trends and make recommendations.