After Sales Consultant (Cruise Academy) - Broadbeach, QLD

We’re on the lookout for passionate, service-driven individuals to join our Cruise & Touring division in an after-sales focused role. If you thrive on building lasting customer relationships, delivering exceptional post-booking support, and ensuring every traveller’s journey is seamless—this could be the perfect opportunity for you.

No prior travel experience? No problem. We’re looking for individuals who are customer-obsessed, detail-oriented, and committed to delivering outstanding after-sales service—from booking through to post-travel follow-up.

Successful candidates will embark on a fully paid training journey, learning from Australia’s leading cruise and touring experts in an interactive, fast-paced environment. Upon completion, you'll become a Fully Accredited Cruise or Touring Consultant, with a guaranteed full-time position and exciting career pathways within the My Cruises and Touring teams.

• →Supporting customers post-sale—managing bookings, amendments, and travel documentation
• →Delivering exceptional service by resolving queries and ensuring a smooth customer journey
• →Building strong, ongoing relationships to encourage repeat business and referrals
• →Working closely with internal teams and suppliers to ensure every detail is taken care of
• →Proactively identifying opportunities to enhance the customer experience

As part of the team, you’ll also experience cruising or touring first-hand, enjoy exclusive travel discounts, monthly recognition programs, access to health and financial wellbeing support, and work from our beautiful beachfront office in Broadbeach—how amazing is that?

Your awesome extras...

 📚 Ongoing skills development

 🚀 Catapult your career across a network of brands and businesses in an evolving industry

 ✈️ Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program

 👩‍⚕️ Access to industry leading health and well - being programs and financial advisors

 🌴 Set up shop in a swanky beachfront office in Broadbeach

💃🏿 Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!

👐🏻 Take volunteer leave as part of giving back to the local community

If you’re ready to set sail on a rewarding career and make a difference in travelers’ lives, apply now! Your adventure awaits!

#LI-KP1#IGNT#LI-Onsite

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

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