Customer Solutions Lead (w/m/d)

Austria·Berlinlead

OtherCustomer Solutions Engineer

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Quick Summary

Overview

Why Flinn? We are building a truly exceptional culture: While many companies claim to have a great culture, we invite you to discover what truly sets ours apart. Visit our career page,

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OtherCustomer Solutions Engineer

Requirements

~1 min read

5+ years in Customer Success, Account Management or Sales in a B2B SaaS environment

Proven track record of managing accounts and driving net revenue retention growth through renewals, upsells, and cross-sells

Strong consultative skills. You listen well, understand what customers actually need, and connect that to outcomes

Experience in an account management or hybrid Customer Success / Solution Engineering role with real commercial responsibility

Someone who genuinely enjoys being a hands-on IC and energised by staying close to the customer process you're helping to shape and impro

Strong communication skills in English and ideally fluency in German.

Nice to Have

~1 min read

Experience in MedTech, digital health, or regulated healthcare
Background in a Series A–C SaaS company; you know what scaling fast actually feels like
You've led a team before
Experience with enterprise customers across the DACH region

🇪🇺 At this stage of our company, we can only accept applications from people who are based in Europe with either European citizenship, an active working visa or being self-employed and joining us as a full-time contractor.

We strive to remove barriers, eliminate discrimination, and ensure equal opportunity through our transparent recruitment process. We are open to all groups of people without regard to age, color, national origin, race, religion, gender, sex, sexual orientation, gender identity and/or expression, marital status or any other legally protected characteristic.