Strategic Account Manager

JOB DESCRIPTION

Position Title: Strategic Account Manager

Company: Floor Coverings International – Cherry Hill, NJ

Reports To: Owner or General Manager

POSITION OVERVIEW

The Strategic Account Manager is responsible for generating new business opportunities and cultivating long-term relationships with key residential and commercial clients. This role is critical to expanding the company’s market presence by identifying prospective customers, networking with referral sources, and promoting the full range of flooring products and services.

The ideal candidate is a self-starter who thrives in a fast-paced, relationship-driven environment and has a strong passion for sales, customer success, and building partnerships in the home improvement industry.

KEY RESPONSIBILITIES

• Identify and pursue new residential and commercial customer opportunities through networking, cold calling, social media, and in-person visits.

• Build and maintain referral partnerships with interior designers, property managers, realtors, contractors, and other trade professionals.

• Represent the company at trade shows, networking groups (e.g., BNI), and local community events.

• Collaborate with the sales and marketing teams to develop lead-generation campaigns and promotional strategies.

• Set and track weekly, monthly, and quarterly outreach goals to ensure consistent growth of the customer base.

• Schedule in-home and on-site consultations for the Design Associates and Estimators.

• Maintain detailed records of contacts, activities, and outcomes in CRM software.

• Provide feedback on market trends and customer needs to guide product and marketing decisions.

QUALIFICATIONS

• 3–5 years of experience in business development, sales, or marketing in construction, flooring, or home services.

• Proven success in lead generation and sales pipeline development.

• Strong communication, networking, and presentation skills.

• Ability to work independently and meet performance targets.

• Comfortable with CRM tools, social media, and digital outreach methods.

• Valid driver’s license and reliable transportation required.

WORK ENVIRONMENT & REQUIREMENTS

• Primarily field-based with flexibility to work from home or the office as needed.

• Local travel throughout the region to meet prospects and attend events.

•evenings or weekend commitments for networking and events.