Guest Service Agent- Part-Time

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you! The Four Points by Sheraton is currently looking to fill the role of Guest Services Agent.

We are also on a bus route, with a stop just outside of the hotel, and our complimentary shuttle also picks up our employees from the bus loop at UBCO!

• Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. 
• Make reservations and assign appropriate guestrooms based on preferences and requests
• Complete pre-arrival planning, including room assignments for special requests
• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
• Secure payment: cash guests' checks, process all payment types including: vouchers, paid-outs, charges, and provide change
• Answer phone calls, direct inquiries, and respond to guest feedback or requests.
• Enter rewards information and enroll new members, reach monthly enrollment targets     
• Coordinate with Housekeeping to track room status and guest concerns
• Anticipate and address guests' service needs
• Supply guests with directions and information, arrange transportation if needed
• Maintain confidentiality of proprietary information
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction
• Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge as necessary to perform daily duties 
• Operate Moneris and Squirrel systems 
• Demonstrate knowledge of hotel room categories, room rates, packages, and promotions 
• Must be able to stand for extended periods
• Strong problem-solving skills with the ability to handle guest concerns independently and effective
• Ability to quickly respond to changing work volumes with a high level of energy and efficiency
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager
• Maintain confidentiality of proprietary information; protect company assets.
• Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately 
• Handle cash drawer (balance at end of shift), run daily shift reports, and file documents
• Available to work varying shifts including weekends & holidays
• Perform other reasonable job duties as requested by Supervisors and Managers

• High School graduation required
• Valid BC Class 5 driver’s license 
• Previous hotel experience is an asset
• Commitment to delivering a high level of customer service
• Superhost training is an asset
• Good computer skills required
• Must be legally eligible to work in Canada without restriction