Restaurant Supervisor - Chinese Restaurant

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 109 hotels and private residences in major city centers and resort destination in 43 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

As the leader in branded residences since 1982, Four Seasons currently operate 38 residential properties around the world and 80% of the projects in our pipeline contain a residential component.

• →The Outlet Supervisor will support Assistant Outlet Manager of area in planning, organizing, controlling and directing the work of employees in the Restaurant or Bar, ensuring guest satisfaction.
• →Supervising the floor during meal periods to ensure that all standards and sequence of service are met through all the guest interactions.
• →Maintains a working knowledge of food, wines, spirits, cocktails
• →Communicate effectively both verbally and in writing to provide clear direction to the staff.
• →Observe performance and encourage when necessary.
• →Communicate with guest and employees using a positive and clear speaking voice. Listen to understand requests respond with appropriate actions and provide accurate information.
• →Remain calm and alert especially during emergency situations, heavy hotel activity, serving as a role model for the staff and other employees.
• →Resolve problem to the satisfaction of involved parties.
• →Give guidance toward improvement and make necessary adjustment for consistency
• →Move throughout the facility and kitchen area (walk through) to visually monitor and take action to ensure food quality and service standard are met.
• →Support the entire Food and Beverage operation including supervising other areas if necessary.
• →Requires ability to operate computer equipment and other food and beverage computer system

• →One to two years’ previous experience as an Outlet Supervisor in Food & Beverage outlet.

• →College education or equivalent experience;
• →Previous employment experience in a similar position with other luxury Hotels will be an added advantage;
• →Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting.
• →Strong knowledge and passion for everything food and beverage
• →Requires ability to operate computer equipment and other food & beverage computer systems.
• →Requires reading, writing and oral proficiency in the English language.
• →Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures.  Working knowledge is generally learned on-the-job.
• →Positive attitude with a generous and uplifting team approach.
• →Ability to proactively anticipate and prioritize the needs of the guest.
• →Energetic and professional approach to his/her craft.

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

Be a champion of the Golden Rule: Do unto others as you would have them do unto you

Be part of a cohesive team with opportunities to learn, grow and develop

Have the opportunity to engage in diverse and challenging work

Derive a sense of pride in work well done

Be recognized for excellence