CRM Operations Intern /Headquarters

You will join the CRM team at our Milan Headquarters, working closely with colleagues across our schools to support day-to-day CRM activities and contribute to projects aimed at enhancing the customer experience. Throughout the internship, you will receive hands-on training and mentoring in Salesforce and CRM best practices

As part of your training, you will support the CRM team (headquarters) working closely with the CRM Manager on a variety of strategic and operational initiatives including:

• →Supporting CRM projects throughout their lifecycle from initial iconcept and requirements gathering to implementation and delivery
• →Providing first-level support for issues reported by CRM users
• →Assisting users in adopting CRM platforms and following best practices and relevant processes in their day-to-day work
• →Monitoring and managing the routing of leads and opportunities to the Information and Sales teams
• →Collaborating with Sales teams to ensure that events and activities are correctly recorded in Salesforce
• →Working alongside the CRM Manager to gather business requirements and explore innovative technologies, including AI-driven and automation solutions
• →Coordinating with external vendors and partners to troubleshoot and resolve issues across CRM platforms

• →The organization of the main Salesforce objects, how they relate to each other and what they represent for the business process
• →The role of CRM activities in supporting each stage of the customer journey
• →The use of AI and automation features to support CRM users and processes
• →The creation of basic reports and dashboards and data extraction in response to business requirements
• →The lifecycle of a CRM project including design, planning, execution, monitoring and review

• Basic knowledge of Salesforce (Sales Cloud or Service Cloud)
• Exposure to CRM systems, data analysis, process mapping, or business process improvement
• Completion of Salesforce Trailhead modules or related coursework

• Bachelor’s degree or currently enrolled in a Master’s program, in any field (Economics and Management is a plus)
• Curiosity about how systems work and a genuine desire to learn CRM logic and processes
• Clear written and verbal communication, in Italian and English
• Attention to detail and the ability to prioritize and meet deadlines
• A structured, analytical approach to problem-solving
• A collaborative attitude and comfort working across teams

Internship: (38 hours)
Period: 6 months
Indennity: € 900,00
Meal Voucher: € 8,00
Remote Working: 2 days per week