Claims Innovation Project Manager

• Bachelor's degree or equivalent experience. 

• 8+ years of progressive leadership experience in Claims, Contact Center Operations, Customer Experience, or related operational functions. 

• Experience leading large-scale operational or digital transformation initiatives. 

• Strong understanding of customer service operations, claims workflows, and contact center environments. 

• Demonstrated ability to influence senior leaders and drive cross-functional alignment. 

• Experience developing business cases, operational metrics, and executive presentations. 

• Exceptional communication and stakeholder management skills. 

• Property & Casualty insurance experience. 

• Contact center operations leadership experience. 

• Experience with IVR, conversational AI, automation, or digital servicing capabilities. 

• Product partnership or technology delivery experience. 

• Lean, Six Sigma, process improvement, or change management experience. 

• Experience working with customer experience measurement and operational analytics. 

Annual Salary

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

The GEICO Pledge:

Great Company: Protecting customers through life’s twists and turns with innovation and integrity.

Great Careers: Personalized development programs, mentorship, and certification assistance.

Great Culture: Inclusive and collaborative culture rooted in shared success.

Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.