Franchise Training Coordinator

Position Overview:

As a Franchise Training Coordinator, you will play a pivotal role in ensuring the success and consistency of our franchise operations by developing and implementing comprehensive training programs for franchisees and their staff. You will work closely with various departments to create engaging training materials, conduct training sessions, and provide ongoing support to franchisees to help them achieve their business goals.

Please note that this role requires flexibility and willingness to travel a minimum of 50% to conduct training sessions and provide on-site support to franchisees. Travel expenses will be covered by the company, including accommodation and transportation arrangements.

Key Responsibilities:

Develop, update, and customize training materials and resources for franchisees, covering areas such as product knowledge, operational procedures, customer service, and sales techniques.

Organize and conduct training sessions, both in-person and virtually, to educate franchisees and their teams on company policies, procedures, and best practices.

Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with company standards and objectives.

Provide ongoing support and guidance to franchisees, offering assistance with implementing training initiatives, addressing challenges, and optimizing performance.

Monitor franchisee progress and performance, identifying areas for improvement and implementing additional training or support as needed.

Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics, making adjustments as necessary to enhance results.

Qualifications:

Previous experience in training, education, or organizational development, preferably in a franchise or multi-unit retail environment.

Strong communication and presentation skills, with the ability to convey complex information in a clear and engaging manner.

Detail-oriented and well-organized, with the ability to manage multiple projects and priorities simultaneously.