george-bernard-consulting~4mo ago

Country Operations Lead

Sri Lanka·Colombolead

OtherOperations Lead

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Quick Summary

Overview

Lead and oversee the Sri Lanka Operations team, comprising 100+ employees across network, security, IT, and delivery functions. Partner with Australian Leadership Teams to define and execute long-term operational strategies aligned with business objectives.

Technical Tools

stakeholder-management

Lead and oversee the Sri Lanka Operations team, comprising 100+ employees across network, security, IT, and delivery functions.
Partner with Australian Leadership Teams to define and execute long-term operational strategies aligned with business objectives.
Collaborate with People & Culture and internal leadership teams to attract, develop, and retain top talent.
Drive achievement of KPIs while continuously improving performance standards and operational efficiency.
Lead, coach, and mentor teams to ensure high performance in a cost-effective and scalable manner.
Deliver clear, concise, and timely executive-level communications and reports.
Identify and implement opportunities for automation, AI-driven monitoring, and process optimization.
Establish structured training and professional development programs to enhance team capabilities.
Work closely with Talent Acquisition teams to recruit high-quality talent and strengthen team capacity, particularly within NOC functions.
Ensure operational excellence through continuous improvement initiatives and strong governance practices.

Requirements

~1 min read

Bachelor's Degree in Information Technology, Computer Science, Telecommunications Engineering, or a related field.
Minimum 10+ years of experience leading large-scale operations teams within a technology-driven organization.
Proven track record of developing and executing strategic plans aligned with organizational goals.
Demonstrated experience in talent development, leadership coaching, and building high-performance teams.
Strong experience managing cross-functional and geographically distributed teams.
Exceptional communication skills with ability to deliver executive-level insights and reporting.
Strong understanding of telecommunications networks, monitoring systems, and ITIL processes.
Experience in incident, problem, and change management frameworks.
Knowledge of network automation, observability tools, and AI/ML-driven operations (preferred).
High emotional intelligence with the ability to manage complex situations effectively and diplomatically.
Strong problem-solving capabilities with a focus on identifying root causes and implementing sustainable solutions.