Care Sales Guide - Inbound

• →Handle a high volume of inbound calls by actively listening to customers, understanding their requirements, troubleshooting technical issues, and recommending appropriate solutions

• →Carefully guide customers through their first steps in the online world, identifying from our great product range the solutions that will help them grow their business; everything from a new domain to our fantastic website design product

• →Develop and maintain a comprehensive and current understanding of products, services, prices and promotions, as a basis for identifying customer value and potential sales

• →Communicate with confidence, understanding and conviction, aiming to build rapport and sell company products and services that satisfy known customer needs

• →Balance your drive and motivation in meeting the essential needs of customers and achieving your individual targets - and in the process, increase your earnings potential

• →Respond to technical inquiries from customers through various channels (phone, email, chat)

• →Meet metrics that could include but are not limited to Availability, Net Promoter Score, and New Sales Per Day

• →Flex with customer demand, by seamlessly pivoting to support outbound sales efforts when needed                                                                               

• 2+ years’ sales experience with a track record of exceeding targets 

• 2+ years’ experience in a commission, bonus, and/or metrics-driven environment.                                                                                                                    
• Regional Education Requirement - (US sample) A high school diploma, GED, or equivalent work experience

• Technical Aptitude: Solid understanding of internet, email, and hosting technology; experience with productivity tools (e.g., Office 365, G-Suite) and online business environments is advantageous. 

• Experience owning and/or operating a small and/or midsize business (SMB).                                                                                                                   

We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.