Website Security Support - Product Analyst

• →Provide World Class Support via email and chat to the Website Security Customers
• →Set up and activate Website Application Firewall (WAF), Website Monitoring and Backup services
• →Test the site availability after support interaction to assess possible configuration issues and attempt to repair them
• →Provide recommendations on how to prevent malware issues in the future including password change, removal of local & outdated backups from the local environment, update software and others
• →Monitor slack communication channels and handle issues and answer questions brought to our attention by our Partners, and urgent issues escalated by our Sales and Marketing teams

• General understanding of security principles and use good security practices
• Linux experience – CLI and cPanel
• Experience with Apache, NGINX and other web servers; Ability to effectively read and parse server logs
• Proficiency in DNS configuration is required to set up and maintain Website Application Firewall

• PHP and Shell scripting/automation
• A get it done right attitude because customer experience matters
• High standards and want to make a difference with your work
• Organizational skills that allow you to prioritize and plan work activities by using time efficiently
• Open source and community participation and contributions a plus 

We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.