Retail and Catering Manager

Goodwin Living is a mission-driven nonprofit senior living and healthcare organization based in Alexandria, Virginia. We support, honor and uplift older adults and the people who care for them by creating a workplace rooted in purpose, belonging and growth. Our culture has earned consistent recognition, including Top Workplace honors in the D.C. region since 2019, national recognition by USA Today and Nurse.com, and Top Virginia Employers for Intern Awards recognition since 2022. These honors are based on team member feedback and reflect what our team values most.

Position is directly responsible for managing all catering functions and retail operations. Oversees team to ensure proper set-up/clean-up of all retail venues and catering functions, prepping all food items (i.e. salads, deli platters, beverages, etc.), organizing, prioritizing and scheduling catering events, communicating any catering changes and maintaining cleanliness/orderliness in catering work area and pantry. The catering and retail manager is responsible for the billing and payment of all catered events including pricing as well as inventory management of the Lounge and Market. Manages and oversees retail venues to attain revenue goals per fiscal year budget.

Pay: $62k+ dependent on experience

1. Manages departmental activities including retail venues and catered events (e.g., meal service, food production, catering activities, tray service, and merchandising).

2. Designs and implements programs and special projects planned to provide quality service, food and dining experiences to residents and their families, as well as guests, and team members.

3. Manages and supports front of the house, retail and revenue generating operations for all Dining Service venues at GHA.

4. Monitors the scheduling and job activities of team members to ensure all events are set up and ready at scheduled time, ensuring all events and venues reflect departmental standards of high quality, pristine appearance, and customer comfort.

5. Circulates in dining areas during meal periods to field resident/guest comments pertaining to service and food quality. Provides and documents service recovery, as necessary.

6. Responsible for cash handling and record keeping for retail operations and catering functions, always maintaining standards and alignment with policies and procedures to mitigate risk and theft of services or company funds.

7. Directly responsible for billing and payment of resident, internal and external catered functions.

8. Interacts regularly with leadership team to assist in effective production practices and strong financial focus.

9. Completes all daily and weekly reports as outlined in the department policies and procedures on a timely basis meeting all prescribed deadlines.

10. Provides direct input to anticipating, planning, monitoring, and evaluating cost programs to include daily purchasing and maintenance of food preparation system, order book, recipe files, inventory, and storerooms, as assigned.

11. Assists with menu and product development for retail venues and restaurants, as well as menu planning, writing, and advertising, meeting routinely with the Sales team.

12. Supports the Dining Services Director with interviewing, hiring, and onboarding, orienting, training, evaluating and counseling of all team members along with any relevant documentation.

1. High School graduate or equivalent required. College degree preferred.

2. Must have some experience with financial and operations management.

3. One year of commercial cooking experience required.

4. One year of catering experience preferred.

5. Must be a strong communicator in English, both written and verbal, and possess basic math skills.

6. Team management experience highly preferred.

7. Skills in basic knife handling and ability to utilize oven, dish machine, and meat slicer highly preferred.

8. Skills in organization and priority management are essential.

At Goodwin Living, we can all find work with purpose! As a nonprofit senior living and healthcare organization based in Northern Virginia, we are driven by our mission: to support, honor and uplift the lives of older adults and those who care for them. Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has inspired our team members to vote us into the Washington Post Top Workplace rankings since 2019, and they made us #3 in 2025!