Enterprise Account Manager, Emerging Markets

Greenhouse is seeking an Enterprise Account Manager, Emerging Markets, to join our team.

Emerging markets are a core part of our growing international business. The person taking on this position will play a key role in launching a new segment of our account management organization in a hybrid customer success and account management capacity. In this role, you will support our Enterprise LATAM customers in successfully adopting our solutions, as well as manage renewals and upsell additional products.

The ideal candidate will ensure a premium customer experience by understanding their business objectives and partnering with our Marketing, Product, Legal, Professional Services and Finance teams to streamline workflows and communication processes within Greenhouse.

This position is an individual contributor role, reporting to the Manager, Upper Mid-Market, Account Management. 

• A strategist - you thrive in a dynamic environment, and see the full picture of an account, always recommending the best solution for both customers and Greenhouse that ultimately drives revenue
• A thoughtful mediator - you're consultative, receptive and authentic through tough situations and hard-to-close negotiations
• An educator – you're a coach to customers on structured hiring practices, workflows, and Greenhouse's product suite
• A collaborator –  you enjoy working with others and leveraging strong partnerships to achieve the best outcome 

• →Effectively manage a mixed book of accounts across our emerging markets
• →Become the key advocate internally for market knowledge, providing updates to our sales, product and marketing teams on how we serve and win in emerging markets 
• →Build strategic account plans that map out expansion and other upsell opportunities
• →Maintain an active pipeline of forecasted renewals and expansions to meet quota objectives
• →Be a hiring coach and strategic partner to our customers - achieved through outstanding product and industry knowledge
• →Establish relationships high and wide throughout our customers' organizations
• →Be an active participant in building and improving internal operational processes
• →Additional projects and responsibilities as business needs require

• A proven track record in a customer-facing B2B SaaS position
• Fluency in English, Brazilian Portuguese and Spanish
• Experience working in Enterprise account management or customer success roles, preferably with responsibility for renewals
• A collaborative mindset with a strong ability to work cross-functionally on a shared objective
• Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply

• A background in Talent Acquisition and the network to go with it
• Experience demoing and selling professional services
• Experience with Greenhouse’s product suite
• Experience with Salesforce, Gong, and Gainsight

Applicants must be currently authorized to work in the United States on a full-time basis.

If you are based in California, we encourage you to read this important information for California residents linked here.

The national pay range for this role is $92,430.00- $120,185.00 base pay. Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.

Greenhouse provides a variety of benefits to employees, including medical, dental, and vision insurance, basic life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For US-based employees, we offer short-term and long-term disability coverage, a 401(k) plan and company match. U.S. based employees also receive, per calendar year, up to 14 scheduled paid holidays and up to 80 hours of paid sick leave. Non-exempt employees accrue up to 20-25 days of paid vacation time annually, depending on tenure, and exempt employees have flexible paid time off (PTO).

At Greenhouse, we live by our mission through using our own product to help us hire the right person for the job, every time. We’re committed to designing and responsibly using AI tools to transform how we work while keeping people at the center. We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere. We take an active role in our growth through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance. We believe that bringing together a variety of perspectives makes us a stronger company – and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences. We’re proud to have built an award-winning culture that’s been recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row. 

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Greenhouse Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to accommodations@greenhouse.io.

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