Pool & Sauna Haus Activities Lead - Giants Ridge

Compensation Amount:

Job Summary:

Job Description:

• Plans, organizes, and leads recreational activities, classes, and events for all age groups.
• Assists in developing new programs and themed events.
• Lead group activities such as fitness classes, games, and poolside programming.
• Promotes activities and communicates upcoming events to guests.
• Monitors and facilitates scheduled activities to ensure a positive guest experience. 
• Registers guests at the facility, collects payments, and ensures proper waivers are signed. 
• Monitors pool area users, maintaining order and safety; enforces policies, rules and regulations. 
• Enforces policies, rules and safety regulations. 
• Assists with facility events and supports operations as needed.
• Maintain cleanliness and organization of pool, activity spaces and equipment.
• Provides exception guest service and responds to questions, concerns, and feedback.
• Follows proper emergency procedures when needed; administers first aid, as needed.
• Reports employee or guest injuries to the Manager on duty and completes incident reports as directed. 
• Is familiar with all unit services/features and local attractions/activities to accurately respond to guests’ questions.
• Assists in training and supervising facility staff, ensuring adherence to safety standards and quality service. 
• Performs other duties as assigned.

• High School Diploma/G.E.D. preferred. 
• Experience leading group activities, fitness classes, or recreational programming.
• Passionate about guest service and the hospitality/recreation industry.
• Ability to communicate and attend to guests with the highest standard of service.
• Basic mathematical skills and ability to learn and operate point-of-sale (POS) system.
• Ability to pass cash handling training.
• CPR/First Aid/AED Certification required or ability to obtain.
• Water Safety Instructor (WSI) certification, preferred. 
• Prior experience teaching Yoga, Aerobics, or group fitness classes, required.
• Knowledge and ability to apply first aid techniques or ability to learn.
• Ability to work independently. 
• Problem sensitivity and the ability to recognize when a problem has occurred and communicate it to the supervisor.

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the facility.  Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. 
• Ability to safely negotiate slippery/uneven walking surfaces.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently and up to 250+ lbs. with assistance occasionally.
• Ability to frequently stand; walk; sit; stoop; kneel; or crouch. 
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.
• Withstanding temperature and humidity extremes in indoor/outdoor environments.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand and hear the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in a sometimes fast-paced environment.
• Ability to work evenings, weekends and holidays.
• Physical presence at the job site is essential to perform job duties. 

• Point-of-Sale (POS) system
• Typical office equipment (computer, fax, telephone, copier, scanner, among others)
• Pool safety and rescue equipment

• Experience leading group activities, fitness classes, or recreational programs.
• Background in Yoga, Aerobics or group fitness instructions.
• CPR/First Aid/AED certification (or willingness to obtain)
• Strong communication skills and a positive, team-oriented attitude.
• Ability to stay calm, flexible and solution focused.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer.  All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.