Client Success Senior Account Manager

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. 

We are hiring a Client Success Senior Manager for our Client Success department in Mexico!

The Client Success Sr. Manager is responsible for creating and consolidating strong relationships with a portfolio of larger-sized clients (5,000 or more eligible employees), driving their long-term growth and satisfaction. This strategic role combines account management, business development, and effective communication skills to ensure the continuous success of clients and the expansion of revenue.

• Maintain proactive relationships with an assigned portfolio of clients.
• Thoroughly understand the needs, objectives, and challenges of each client.
• Develop scalable success plans for each client, aligned with their business goals.
• Monitor and analyze client usage of the product/service to identify opportunities for improvement.
• Conduct regular business reviews with clients to assess progress and adjust strategies.

• Identify and execute strategies to increase subscriber growth and MRR (Monthly Recurring Revenue) within the assigned portfolio.
• Collaborate with the sales team to identify upselling and cross-selling opportunities.
• Develop and maintain a strong network of contacts within client accounts.
• Explore and develop scalable strategies for client acquisition and retention.

• Work closely with the Wellbeing Engagement team to improve continuous communication with clients.
• Collaborate with indirect channel clients to maximize their success and satisfaction.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

• Proven experience in account management, client success, or similar roles in the B2B technology market.
• Excellent interpersonal communication skills, both verbal and written.
• Demonstrated ability to build and maintain strong relationships with clients.  
• Strong analytical and problem-solving skills.  
• Working knowledge of CRM tools and client communication platforms.
• Ability to work independently and as part of a team.
• Passion for client success and commitment to excellence.
• Fluent English (oral and written)
• Experience in the wellness or health-related technology sector and/or Knowledge of digital marketing and growth hacking strategies are a plus.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team.

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. 

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.

Questions on how we treat your personal data? See our Job Applicant Privacy Notice.