Happyco26mo ago

From $21/yr

Virtual Maintenance Technician

United StatesRemotemid

OperationsOtherMaintenance TechnicianTrades & Skilled LaborSkilled Trades & Field Services

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Quick Summary

Overview

HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy!

Technical Tools

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Are you a maintenance technician who is tired of being on your feet all day, responding to “emergencies,” and keeping a clean and well-stocked shop? Would you like to use your skills daily to assist apartment residents with their minor maintenance and repair needs from the comfort of your own home?

HappyCo’s software enables Happy Force maintenance technicians to assist residents remotely via text messaging. Happy Force technicians are elevating the maintenance experience for residents in multifamily apartments and houses across the country—without carrying tools, running all over properties, or commuting in traffic.

The Position

We’re looking for motivated, experienced, and tech-savvy Maintenance Technicians to join our Happy Force team and assist residents remotely.

Virtual Maintenance Technicians are no different than on-site maintenance technicians at apartment communities—except you get to work from home. As a Virtual Technician, you must have experience in on-site multifamily maintenance and the ability to understand and troubleshoot a variety of issues reported by residents living in single-family, student, and multifamily communities.

Happy Force Virtual Technician assist on-site teams by prioritizing issues and providing clear, step-by-step guidance through messaging to help residents resolve basic maintenance concerns.

Provide residents of multifamily, single-family, and student housing with an exceptional level of service in every interaction

Use Happy Force software to review, triage, and respond to incoming maintenance tickets

Coach residents through basic maintenance fixes via SMS and written messaging, following Happy Force standard operating procedures

Collect relevant information from residents to support on-site teams when escalation is required

Communicate day-to-day with property teams regarding operations, updates, and escalations

Guide residents through mitigation steps for maintenance issues to help prevent property damage

Participate in feedback sessions related to product use and process improvements

Maintain flexibility and willingness to work different shifts as needed

Process incoming work orders through completion

Triage and prioritize maintenance requests submitted through messaging

Communicate with residents primarily via text-based channels

Perform discovery and troubleshoot basic maintenance issues remotely

Collaborate with other Happy Force Technicians, Leads, and corporate team members

Collaborate daily with other Virtual Maintenance Technicians and Leads via Zoom, sharing knowledge, problem-solving complex issues, and supporting one another in real time

Minimum of 5 years of on-site residential maintenance experience

Fluent written English language and grammar skills

Basic computer skills; experience with tools like Google Docs or a willingness to learn

Strong understanding of the relationship between residents, property management, and maintenance teams

Ability to accurately assess maintenance issue types and priority levels

Proven ability to troubleshoot and resolve basic maintenance issues efficiently

An upbeat, empathetic personality with a genuine desire to help others

Willingness to assist others and elevate the resident and site maintenance experience

Leverage technology to serve humanity in an accessible way

Be a proactive contributor with a strong growth mindset

Experience in the multifamily residential property industry

This role starts as a full-time, non-exempt position paying $21/hour, working with our Happy Force team to resolve on-site maintenance issues remotely. This is also an opportunity to grow your skill set by being exposed to new products, technologies, and challenges.

HappyCo partners with TCW as your Employer of Record. Benefits offered through TCW include:

- Paid vacation and sick time

- Work-from-home stipend

- Company-subsidized healthcare

About Happy Force

Our latest offering, Happy Force, is changing the way maintenance services are delivered at multifamily apartments and houses around the country. More about Happy Force here: https://happy.co/products/services/happy-force

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About HappyCo

Founded in 2011, HappyCo (happy.co) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property’ has more than 5 million units on its platform.

We’re everyday people with a shared purpose — improving the lives of others. Our team is made up of thinkers, talkers, planners, makers, builders and everything in between. Together, we’re turning our passions into happier communities!

When customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they’re building better experiences for their residents. Learn more about our Product Vision here!

Our HappyCo Culture & Values

HappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that lets us do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our Glassdoor page and our careers page!

HappyCo’s culture is driven by our core values of Make Happiness, Better Together, Get Good Sh*t Done, Customer Obsessed and Kaizen - sounds great, right, but what does this mean for you?

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

A note to Recruitment Agencies: Please don’t reach out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes and HappyCo is not responsible for any fees related to unsolicited resumes

Location & Eligibility

Where is the job

United States

Remote within one country

Who can apply

Listed under

United States

Listing Details

Posted: March 22, 2024
First seen: March 26, 2026
Last seen: May 25, 2026

Posting Health

Days active: 59
Repost count: 0
Trust Level: 43%
Scored at: May 25, 2026

Signal breakdown

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Happyco

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HappyCo is a real-time property operations platform for the multifamily real estate industry, offering mobile inspections, remote monitoring, and real-time reporting to improve operational efficiency and resident satisfaction.

Employees

125

Founded

2011

Domain

happy.co

Jobs

View 11 jobs

View company profile

Salary

From $21

per year