Pharmacy Operations Specialist

Your Purpose

Support day-to-day operations of pharmacies. Assume overall responsibility for providing training on the technical aspects of pharmacy to associates in order to execute company strategies and achieve financial targets. Provide district support for all operations related functions, including inventory control, labor management, training, best practices, compliance, and standards. Demonstrate the company’s guiding principles of every voice, better every day, with you, for you, believe it’s possible, and integrity always.

What You'll Do

Essential Duties and Responsibilities include the following. Other duties may be assigned.

- Work with pharmacy practice coordinator to solve problems and give direction on ways to improve aspects of operations including inventory management and reduction of shrink.
- Observe and evaluate standards, conditions, and customer interactions; make recommendations, when appropriate, to gain efficiency and create an experience that supports Harris Teeter’s purpose.
- Assist in rolling out new best practices and monitor compliance with those best practices
- Problem-solve and provide feedback as needed on opportunities to improve operational efficiencies.
- Coach stores on return to stock, reverse distribution policies and practices and inventory preparation; support store physical inventories and investigate discrepancies.
- Employ scorecards and observations to validate best practices and behaviors are in place with all associates.
- Support regulatory compliance of all pharmacy locations at the direction of the corporate compliance department.
- Provide coaching, teaching and training to support action plans.
- Collaborate with pharmacy practice coordinator to coach, teach, and train on the technical aspects of clinical services.
- Ensure associates receive all required training and can resolve certain issues independently.
- Collaborate with pharmacy practice coordinator to realize targeted and budgeted sales, gross profit, savings and cost reductions.
- Work with pharmacy practice coordinator to champion associate development and retention.
- Collaborate with pharmacy practice coordinators on delivering overall goals/initiatives
- Support new/remodel pharmacy moves/openings
- Travel to other locations based on the needs of the business
- Be able to perform essential job functions with or without reasonable accommodation

Supporting Leadership Through the 5 Es

As a salaried individual contributor, you are expected to demonstrate leadership from where you are by actively modeling the 5Es through your behaviors, contributions, and impact—playing a critical role in team success, culture, and results.

- Envision: Understand how your role supports the company’s strategic direction. Stay curious and ask questions to clarify the "why" behind the work. Offer ideas that help connect tasks to the bigger picture and contribute to meaningful improvements.
- Energize: Bring passion, positivity, and a drive for results to your daily work. Embrace new challenges with a solution-focused mindset. Celebrate team and individual successes, volunteer to support high-priority efforts, and encourage others during demanding times.
- Enroll: Stay actively connected to your team, your work, and the organization. Participate in discussions, share your voice, and listen to others. Demonstrate care for your colleagues by offering support, recognizing strengths, and building trust across functions.
- Enable: Take ownership of your development and help create an environment where others can thrive. Access resources, seek feedback, and engage in training opportunities. Build relationships that help you solve problems and expand your capabilities. Offer to support onboarding or mentoring of new team members.
- Execute: Deliver high-quality work consistently. Set clear goals, prioritize effectively, and meet deadlines with attention to detail. Proactively address potential issues, communicate clearly, and stay focused on driving measurable outcomes. Continuously look for ways to improve your performance and impact.

What You Bring

- High School Diploma or GED
- Proficient in Microsoft Office
- Strong attention to detail
- Excellent leadership, team building, organization, problem-solving, computer and oral/written communication skills
- Associate degree
- Any experience working with EPRN or similar electronic pharmacy system
- Certified Pharmacy Technician or other relevant healthcare certification

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be provided, in accordance with applicable laws, to enable qualified individuals with disabilities to perform the essential functions of the position.

Physical Demands

Physical demands include, but are not limited to, high aptitude for standing and walking endurance, sitting while driving to various stores, lifting and carrying up to 50 pounds, pushing and pulling climbing ladders of various types, bending, squatting, and kneeling, and working in different temperatures inside and outside the store.

Job Title: Pharmacy Operations Specialist
Job Code: 601
Department: Pharmacy
Reports To: Pharmacy Practice Coordinator
Supervises: N/A
FLSA Status: Exempt
Location: Store Support Center or Regional Offices
Created Date: September 2025