Team Leader

1.)    Budget and Sales

• Help to achieve annual and monthly targets, monitor and review regularly

• Ensure the boutique reaches the target mix per product department and responsible for the sales of owned product department

• Analyze sales data and provide constructive suggestions for improvement

• Execute in-store incentive programs to drive sales objectives, evaluate results and effectiveness

   

2.)    Stock and Process Control

• Ensure the group procedures are respected and take necessary actions to avoid discrepancy or stock loss

• Work with operation team on regular stock take and be able to explain discrepancies or irregularities

• Identify best-selling, slow moving, aging and overstock items, and to propose concrete action plan

   

3.)    Merchandising

• Ensure the visual merchandise corresponds to the product’s sales plan

• Suggest visual presentation for improving the sales through of slow-moving items

• Maintain shop display and environment in line with group guideline

   

4.)    Store Operations

• Be present in sales floor as shift leader to oversee store operation, assist team whenever required

• Ensure store procedures are properly followed and smoothly operated

• Handle all customer complaints and difficult situations

• Conduct briefing session and act as Key Holders and a contact person in case of emergency

• Propose recommendations to streamline and enhance operational process; eliminate administrative work and reports in order to achieve store optimal efficiency

   

5.)    Team Management

• Motivate and coach team member to achieve sales and non-sales objectives

• Observe and review staff’s performance with managers on regular basis

• Build morale and foster team spirit, encourage open two-way communication

• Monitor and manage the team to ensure enough manpower on floor to serve customers

• Organize the team to brief other team members after their training session to make sure that all teams share the knowledge

• Identify training need; follow-through team’s learning and practices; ensure on-going applications at workplace

   

6.)    Clientele Development and CRM

• Support and coordinate company events to develop a closer customer relationship

• Educate and convey brand messages to customers through different means

• Ensure customer database management and proper daily handling: explore new re