Buffalo Wild Wings - Restaurant Manager

Description

The Manager is responsible for the overall operation of the restaurant, including managing the staff, ensuring customer satisfaction, overseeing daily operations, and maintaining high standards of food quality, service, and cleanliness. This individual plays a critical role in maximizing profitability while delivering an exceptional dining experience for guests.

• →Leadership and Communication: Ability to lead, inspire, and manage a team. Strong interpersonal and communication skills to effectively interact with staff, customers, and vendors.
• →Customer Service Excellence: Demonstrated ability to maintain high levels of customer satisfaction through service excellence, problem-solving, and conflict resolution.
• →Organizational Skills: Ability to manage multiple tasks simultaneously, prioritize responsibilities, and ensure smooth operations.
• →Financial Acumen: Proficient in budgeting, financial analysis, and cost control measures to ensure profitability.
• →Time Management: Efficient in scheduling staff, managing time-sensitive tasks, and handling multiple aspects of restaurant operations.
• →Problem-Solving: Ability to identify issues quickly and find solutions under pressure, whether related to staff, customers, or operational challenges.
• →Knowledge of Health and Safety: Understanding of local food safety and hygiene regulations to ensure the restaurant complies with all health standards.

• 3-5 years of experience in the restaurant industry
• Must possess proper food handlers and alcohol dispensing certifications
• Valid driver’s license
• Satisfactory criminal history
• General knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol service, safety and security systems and procedures, and computer operations
• Must be able to read and comprehend written materials, write in grammatically correct sentences, and perform basic to intermediate mathematical computations

• Standing and Walking: Managers often spend long hours on their feet, walking around the restaurant to oversee operations, interact with staff, and engage with customers.
• Lifting: May need to lift boxes of supplies, equipment, or inventory, typically weighing up to 25 pounds
• Manual Dexterity: Required for tasks such as handling cash, operating a computer or point-of-sale system, and performing various administrative duties.
• Bending and Reaching: Often necessary to access storage areas, restock supplies, or clean various areas of the restaurant.
• Multitasking: The ability to manage multiple tasks simultaneously is essential, often requiring quick movements and decision-making.