Technical Project Engineer (CCaaS & UCaaS)

MexicoRemotePart-timemid

EngineeringTechnical Project Engineer

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Quick Summary

Overview

We are looking for a highly skilled PSO Technical Project Engineer (CCaaS & UCaaS) to lead end-to-end implementation of customer communication platforms. In this role,

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EngineeringTechnical Project Engineer

We are looking for a highly skilled PSO Technical Project Engineer (CCaaS & UCaaS) to lead end-to-end implementation of customer communication platforms. In this role, you will manage full-cycle onboarding projects, configure and deploy communication systems, support technical integrations, and ensure a seamless go-live experience for clients. You will act as the primary implementation owner, bridging technical execution with strong client-facing communication and project delivery discipline.

If you enjoy solving implementation challenges, working with communication platforms, and managing client-facing technical deployments from start to finish, this role is for you.

Responsibilities

~1 min read

→Lead full-cycle implementation projects (typically 30–90 days) from kickoff through go-live and hypercare
→Own and manage 1–2 concurrent client implementations depending on workload
→Conduct project scoping, requirements gathering, and solution design with clients
→Configure and deploy CCaaS and UCaaS platforms such as Zoom, Five9, Genesys, Dialpad, or similar systems
→Manage technical setup including number porting, routing configuration, system provisioning, and UAT testing
→Support integration and configuration of APIs and connected systems where applicable
→Facilitate client onboarding sessions, training, and implementation workshops
→Serve as the primary point of contact for clients throughout the implementation lifecycle
→Coordinate with internal teams including IT, project managers, and support teams to ensure delivery success
→Ensure smooth transition to vendor support or operations teams after go-live
→Create and maintain implementation documentation, onboarding guides, and technical playbooks
→Identify implementation risks, troubleshoot deployment issues, and recommend solutions in real time

Requirements

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Technical Expertise

Experience with CCaaS and/or UCaaS platforms (e.g., Zoom, Genesys, Five9, Dialpad, or similar)
Strong understanding of system configuration, telephony setup, and call flow design
Experience with integrations, APIs, and technical implementation workflows
Background in SaaS onboarding, technical consulting, or implementation engineering

Core Skills

Strong problem-solving and systems-thinking mindset
Ability to manage complex implementation timelines and multiple stakeholders
Highly organized with strong attention to detail
Comfortable troubleshooting technical issues during live implementations

Communication & Soft Skills

Strong English communication skills (fluent required)
Confident leading client-facing calls, workshops, and training sessions
Customer-focused, empathetic, and solution-oriented approach
Ability to work independently in a remote, cross-functional environment
Strong documentation skills and ability to translate technical work into clear processes

Bonus Points:

Experience designing or managing backend workflows for operational processes.
Familiarity with automation testing and data extraction from PDFs or other structured documents.
Experience working in startup or remote operations environments.
Exposure to HIPAA-compliant processes or healthcare operational workflows.

What We Offer

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Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

✓Permanent remote work flexibility

✓Annual performance bonuses

✓Dedicated coaches offer an extra channel of support and skill-building

✓Opportunities for professional growth

Tune in to our What Worked podcast

Check out What Worked podcast, hosted by our founders, Mike and Tyler, featuring conversations with business executives and founders—including some of our clients.