Logistics Operations Manager

Responsibilities
In this dynamic role, you will lead the management and continuous improvement of Intel's Warranty Credit returns supply chain solution to meet key business objectives, in close collaboration with third-party suppliers across the globe to enable efficient and scalable reverse logistics operations. You will ensure data accuracy, enhance operational efficiency, and deliver strategic insights through analytics and strong business acumen. As the primary point of contact for Warranty Credit programs, projects, and issue resolution, you will drive the design, development, and deployment of solutions that support global business and organizational goals.

Your responsibilities will include, but not be limited to:

• Representing the organization as the primary point of contact for cross-functional programs and projects, building strong collaborative relationships with internal stakeholders, external partners, and third-party suppliers across global regions, including but not limited to GLO, Commercial, Global Trade, and local Custom Authorities to ensure alignment, seamless execution, and compliance with customs and regulatory requirements
• Managing and overseeing ICS suppliers across regions, including third-party warehouses, ensuring operational excellence (OPEX), contract compliance, quality control, and strong governance standards
• Providing consistent leadership and program management in managing the operation OPEX performance indicators, global projects and activities while maintaining clear communication on scope, timelines, risk and cost management and recalibrating priorities and effective resource planning
• Managing complex, multi-functional supply chain activities across supplier management, transportation, and customs compliance with deep supply chain expertise
• Driving Return on Investment (ROI) analysis and leveraging insights from complex data sets to optimize supply chain performance and identify margin growth opportunities

Minimum Qualifications

• Minimum 3 years of relevant experience in Reverse Logistics/Returns Management or Supply Chain Management.
• Strong communication skills, with the ability to tailor messages to different audiences and deliver clear, concise presentations and verbal updates.
• Proven ability to conduct in depth analysis, exercise sound judgment, and proactively evaluate existing programs. Able to develop solutions for a broad range of complex challenges.
• Strong interpersonal and stakeholder management skills. Able to work effectively in a diverse, dynamic, and cross functional environment, collaborating to identify optimal solutions and influence positive outcomes.
• Comfortable working in ambiguous situations, able to operate independently, and highly self motivated.
• Project management experience, along with experience in customs compliance or working with local customs authorities, is an added advantage.
• Hands-on experience with enterprise ERP systems, specifically SAP (R/3 or S/4HANA).

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