EMEA Jnr. Account Manager

*While this is a remote role, we are only accepting applications from candidates based in United Kingdom (UK).

About IPInfo

IPinfo is the market leader in delivering comprehensive and precise IP data, empowering businesses with well-defined data that enables actionable insights. Every day, we process more than 1 billion IP data points, offering an unparalleled big-picture view of the internet.

Our unique approach combines ground truth data with data from ProbeNet, our internet measurement platform, to create a detailed, real-time profile of every IP address. By contextualizing each IP with enriched metadata—covering its origin, connections, and circumstances—we provide businesses with the clarity and intelligence needed to make smarter, faster decisions.

Our data enriches applications and services with accurate IP data that can help manage security risks, improve user experiences, optimize content delivery and ensure regulatory compliance. Join a fast-paced, innovative team that’s passionate about data, technology, and customer success. 

Role Overview

We’re at an exciting growth stage and are looking to hire a talented Jnr. Account Manager. In this role, you will be the primary point of contact for some of our most strategic clients, ensuring their success with IPInfo data. You’ll manage relationships, identify opportunities for growth, and work cross-functionally to deliver exceptional results.

Key Responsibilities

• Client Relationship Management:
  • Build and maintain strong, enduring relationships with accounts.
  • Serve as the primary point of contact for client communications, ensuring satisfaction and retention.
    
    
• Account Growth & Strategy:
  • Identify upsell and cross-sell opportunities to expand account revenue.
  • Develop a deep understanding of client needs, challenges, and goals, aligning IPInfo datasets to deliver value.
  • Partner with clients to create strategies for maximizing their ROI from our services.

• Project & Issue Management:
  • Act as the liaison between clients and internal teams (e.g., support, product, engineering) to address technical issues or escalations.
  • Manage client onboarding and implementation, ensuring a seamless experience.

• Reporting & Insights:
  • Provide clients with regular reports, insights, and recommendations to optimize their use of IPInfo services.
  • Monitor account performance metrics, client feedback, and renewal risk, and act proactively to resolve issues.

• Collaboration & Leadership:
  • Work closely with the sales, marketing, and product teams to deliver a cohesive customer experience.
  • Advocate for client needs within the company, influencing product roadmaps and priorities.

Key Qualifications

• Experience:
  • 1-2 years of experience in account management, customer success, or a similar role, preferably in the SaaS or data services industry.
  • Track record of managing SMB and Enterprise accounts with measurable results in revenue growth and retention.

• Skills:
  • Strong understanding of IP data, networking, or related technologies (preferred, but not mandatory).
  • Exceptional communication and presentation skills, with the ability to engage both technical and business audiences.
  • Proficiency in using CRM tools (e.g., Salesforce, HubSpot) and analytics platforms to track client success metrics.
  • AI proficiency (Claude and ChatGPT).

• Personality Traits:
  • Highly organised and detail-oriented, with a proactive approach to problem-solving.
  • Customer-centric mindset with a focus on building long-term relationships.
  • Collaborative team player who thrives in a fast-paced, dynamic environment.

What We Offer

• Competitive salary and performance-based bonuses.
• Flexible remote working options.
• Opportunities for professional growth and development in a high-growth tech company.
• A collaborative and inclusive team culture that values innovation and customer success.

How to Apply

If you’re passionate about helping clients succeed and excited about the potential of IP data, we’d love to hear from you! Please submit your resume and a brief cover letter explaining why you’re the ideal candidate for this role. 

About Our Culture

At IPInfo.io, we believe in empowering our team members, fostering creativity, and driving innovation. We’re committed to creating a workplace where diverse perspectives are valued, and everyone feels they can contribute to our mission.