Iru24d ago

Customer Success Manager, Commercial

Miami · MiamiFull-Timemid

Customer Success ManagerCustomer SuccessCustomer

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

About Iru Iru is the AI-powered security & IT platform used by the world’s fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access,

Technical Tools

Customer Success ManagerCustomer SuccessCustomer

About Iru

Iru is the AI-powered security & IT platform used by the world’s fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation—collapsing the stack and giving IT & security time and control back.

Iru is backed by some of the smartest investors in tech—General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Notion, Cursor, Lovable, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes’ America’s Best Startup Employers 2025 list for employee engagement and satisfaction.

As a Customer Success Manager at Iru, you will be responsible for ensuring our commercial customers achieve measurable success with our platform. As a trusted advisor with strong product knowledge and a customer-first mindset, you will help a high-volume portfolio of customers align their goals with Iru’s unified, AI-powered platform.

This is a Miami-based hybrid role, with an in-office presence alongside a collaborative and performance-driven team.

You will lead onboarding and enablement at scale, drive product adoption, and proactively engage customers to ensure they realize value quickly. Success in this role means driving retention across a large book of business, identifying expansion opportunities, and delivering a consistent, high-quality customer experience.

Manage a high-volume portfolio (150+ commercial customers) with a focus on scale and efficiency

Drive onboarding, adoption, retention, and expansion across your book of business

Develop repeatable success plans tailored to customer segments

Lead training sessions, webinars, and business reviews to demonstrate value

Monitor product usage and proactively engage customers to improve outcomes

Identify expansion opportunities and partner with Sales to drive growth

Act as the voice of the customer, sharing feedback with Product and internal teams

Collaborate cross-functionally to deliver a seamless customer experience

1–3+ years of customer-facing experience in SaaS or a high-growth environment

Experience managing a high-volume book of business (ARR ~$2M–$5M)

Strong ability to prioritize, multitask, and operate efficiently at scale

Excellent communication and presentation skills