Travel AV Field Engineer

This position is responsible and accountable for directing, installing, programming, commissioning and trouble-shooting the electronic, hardware, and wiring components of audio-visual systems according to company standards.  This position reports to the Vice President of Customer Success and is a member of the Operations team supporting the mission and goals of a "Best in Class" sales and AV integration program.  As an operational member of a dynamic audio-visual integration operation, the Field AV Engineer will be responsible for loading AV Control Code, GUI, and DSP configurations. After installation is complete, travel to customers’ sites is required to configure devices, load control code, test and commission and close-out projects in compliance with the company’s policies and procedures, including quality, safety, environmental, and business practices.

****This is a travel position and requires travel to client sites locally, regionally, nationally, and internationally as needed.****

Key Responsibilities – Responsibilities include but are not limited to the following. Additional responsibilities are expected to be performed as assigned.

• Integrate and program AV control systems (Crestron, Extron, AMX, QSC, etc.).
• Ensure equipment is installed per project documentation, including signal flow diagrams and system schematics.
• Collaborate with network engineers to integrate AV equipment with IT infrastructure.

• Perform system commissioning, ensuring proper calibration and functionality of audio and video systems.
• Conduct signal flow verification, EQ adjustments, gain staging, and network-based troubleshooting.
• Diagnose and resolve issues related to hardware, software, and networking.
• Provide on-site or remote support for escalated service issues.

• Serve as an on-site liaison with clients, providing training and guidance on AV system operation.
• Document system configurations, wiring diagrams, and punch lists for project completion.
• Maintain service logs, test reports, and installation notes in project documentation platforms.
• Assist in creating end-user guides and training materials.

• Adhere to OSHA and company safety policies when working on-site.
• Follow industry best practices and manufacture guidelines for AV installations.
• Ensure all installed equipment meets compliance standards (ADA, NEC, NFPA, etc.).

• Work closely with project managers to ensure deadlines and project milestones are met.
• Provide feedback on project designs, suggesting improvements or modifications as needed.

Qualifications

• Proficiency in AV networking, signal flow, and troubleshooting.
• Experience with AV control system programming (Crestron, AMX, Extron).
• Understanding of DSP configuration and audio calibration.

• →Paid vacation and sick pay
• →Medical coverage options: health, vision and dental
• →Generous daily per diem while traveling overnight to cover meals and non-reimbursable incidentals
• →In-house travel team to make all work-related travel arrangements including air flights, ground transportation and lodging all paid through company accounts
• →401k program after one year of service and with employer contribution after one year of enrollment
• →Tool kit, uniform shirt, PPE and a stipend per paycheck as a personal cell phone allowance

Job Type: Full-time

Pay: Salary commensurate with experience

Job Location:   As a Travel Field Engineer, you will be required to travel locally, regionally, and nationwide to support client projects. Travel frequency will vary based on project demands, and candidates should be comfortable with extended travel, including overnight stays as needed.

*Benefits listed are a highlight of what are offered to full-time, salaried and hourly employees and are subject to change.

The ADA prohibits discrimination against qualified individuals with disabilities. To determine whether an individual is qualified, the essential functions of each job should be identified. Essential job functions are those that are intrinsic to the position, and the individual who holds the job must be able to perform with or without reasonable accommodation.