Fire Installation/Service Supervisor

Horsham-Pennsylvania-United States Of Americamid

Other

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Quick Summary

Overview

Join Johnson Controls and help shape the future of smart, healthy, and sustainable buildings.

Technical Tools

Other

Join Johnson Controls and help shape the future of smart, healthy, and sustainable buildings. We support a wide range of industries around the world and create opportunities for employees to grow through meaningful work, training, and collaboration.

In this role, you will lead the local service and/or installation business, guide technicians and support staff, and help drive strong customer outcomes, safe operations, and profitable growth.

The Supervisor, Installation/Service provides vision, leadership, and day-to-day direction for the local office. This role is responsible for supervising technicians, supporting business plans and district goals, and helping identify life safety deficiencies and recommendations that support customer needs and business performance.

Responsibilities

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→Lead service and/or installation operations in the local office and support district objectives, revenue growth, and profitability.
→Supervise technicians, set clear expectations, and help ensure work is completed safely, efficiently, and to customer standards.
→Build and maintain effective customer relationships from initial contact through delivery, installation, and ongoing service.
→Support booking, revenue, and margin performance by implementing plans, programs, and processes aligned with business goals.
→Resolve customer concerns and service or collection issues quickly to strengthen customer satisfaction and retention.
→Set fair and manageable territories for technicians and use performance measures to support productivity and accountability.
→Train and support clerical and dispatch personnel in job procedures, including the CRM system.
→Ensure employee safety training is current and that corporate safety programs are followed consistently.
→Identify safety issues and hazards and escalate conditions that require corrective action.

Own results with accountability, integrity, and a strong commitment to safety.
Stay close to the work, support customers quickly, and remove obstacles that affect service delivery.
Use clear goals, fair performance measures, and practical coaching to help the team improve every day.
Work across technicians, dispatch, clerical staff, and leadership as one team, valuing collaboration and different perspectives.
Apply sound judgment when balancing revenue goals, customer needs, and safe field execution.
Use candid communication and problem-solving to address issues early and keep operations moving.

Requirements

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Demonstrated supervisory and leadership abilities, including training, team building, presentation, negotiation, district administration, and effective customer interaction.
Associate degree or equivalent experience.
5-10 years of experience in a supervisory position.
Availability for local or regional travel, including nights and weekends as needed to support customer schedules.

Nice to Have

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Bachelor’s degree.
NICET or other related certifications.

What We Offer

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We offer a competitive salary, a bonus plan tied to individual, group, and corporate performance, and a benefits package that includes medical, dental, and vision coverage available day one. You will also have access to paid vacation, holidays, and sick time, with 15 days of vacation in your first year, along with on-the-job and cross-training opportunities in a collaborative, safety-focused environment.

If you are ready to lead a team, support customers, and make an impact, we encourage you to apply.

HIRING SALARY RANGE: $88K-$121K (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at

https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.