HR Operations Analyst

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

• Receive, assign, classify, update, and process HR cases, including complex and country-specific requests.
• Execute employee lifecycle transactions, including new hires, promotions, lateral moves, demotions, and other job changes.
• Prepare and manage employment documentation, including offer letters, labor contracts, and hiring packages.
• Coordinate onboarding requirements, including social security affiliations and registrations with local labor authorities.
• Maintain employee information and documentation with a strong focus on accuracy, completeness, confidentiality, and data integrity.
• Proactively monitor case queues and take the necessary actions to support quality and timely resolution.
• Deliver services in accordance with established service-level agreements and performance metrics.
• Identify operational challenges and process improvement opportunities, escalating them to the supervisor or manager when appropriate.
• Maintain and update knowledge management resources, including procedures, guidelines, and supporting documentation.
• Promote the effective use of HR self-service tools, systems, and services.
• Participate in daily team huddles and align with operational priorities and task assignments.
• Ensure compliance with company policies and applicable labor regulations across Latin America.

• High School Diploma and one (1) to two (2) years of related professional experience is required.  
• Strong customer orientation and service mindset is required.
• Fully bilingual, English and Spanish proficiency is required. Portuguese is preferred.
• Sound judgment and a high level of discretion, professionalism, and confidentiality.

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