Implementation & Project Lead

The Healthcare Implementation & Project Lead will own the end-to-end implementation journey, guiding client engagements from contract execution through go-live and transition to ongoing operations. This client-facing role combines strategic relationship management with structured project delivery, ensuring physician leaders, practice executives, internal teams, and external partners remain aligned throughout each initiative. You will lead complex, cross-functional projects, manage competing priorities, anticipate risks, and maintain stakeholder confidence through clear communication and decisive follow-through. Working closely with implementation leadership, you will also contribute to the development of project management standards, tools, and processes that improve consistency and scalability. This is a remote, home-office-based opportunity with occasional travel to Atlanta or Nashville offices and client locations for key milestones and relationship-building activities.

• Bachelor’s degree in business administration, healthcare administration, project management, information systems, or a related field preferred; equivalent professional experience may be considered.

• At least 3–5 years of experience in project management, implementation management, client delivery, consulting, or operations leadership.

• Demonstrated experience leading client-facing implementations or complex cross-functional initiatives.

• Experience building relationships with physicians, practice executives, senior leaders, clients, or other high-accountability stakeholders strongly preferred.

• Proven ability to influence stakeholders, manage competing priorities, and drive commitments across teams without direct authority.

• Experience managing several concurrent projects in changing or ambiguous environments.

• Healthcare, healthcare technology, consulting, or professional services experience preferred.

• Strong client leadership, relationship-building, and stakeholder-management skills, with the ability to establish credibility and maintain trust.

• Excellent communication and presentation skills, including the ability to engage confidently with physician and executive audiences.

• Confidence handling difficult conversations involving delays, missed commitments, resistance, changing expectations, and performance concerns.

• Strong project-planning, execution, risk-management, decision-making, and change-leadership capabilities.

• Sound judgment, adaptability, organization, attention to detail, accountability, and consistent follow-through.

• Proficiency with project-management tools such as Smartsheet, Microsoft Project, Asana, Monday.com, or similar platforms.

• Advanced Microsoft Office skills, including Excel, PowerPoint, Teams, and Outlook; Salesforce or comparable CRM experience preferred.

• Ability to work remotely during standard business hours, with some flexibility around go-lives and monthly or quarterly business cycles.

• Willingness to travel occasionally to Atlanta or Nashville offices and client sites.

• Ability to perform the essential functions of the role with or without reasonable accommodation.