Lead Product Manager, Next Best Action Use Case Management

This is an exciting opportunity for an experienced product leader to shape personalized engagement experiences for millions of healthcare members. You will own the end-to-end product strategy for Next Best Action (NBA), ensuring the right action reaches the right member at the right time. Working across digital channels, call centers, and partner touchpoints, you will identify high-value use cases and translate business priorities into actionable product roadmaps. You will collaborate with marketing, engineering, analytics, IT, and business teams to deliver scalable, data-driven solutions. By combining customer insights, market intelligence, and measurable outcomes, you will continuously improve engagement, satisfaction, and business performance. This remote role offers the opportunity to lead strategic initiatives, influence cross-functional teams, and help modernize personalized healthcare engagement in a complex, regulated environment.

• Education: Bachelor's degree in Marketing, Business Administration, Computer Science, Information Technology, or a related field.

• Product Management Experience: 5–9+ years of product management experience, including hands-on ownership of a product or major capability in a complex, regulated industry such as healthcare or financial services.

• End-to-End Product Ownership: Demonstrated experience managing the full product lifecycle, including discovery, strategy, roadmap development, prioritization, requirements definition, delivery, and value measurement.

• Strategic and Analytical Skills: Strong business acumen, critical thinking, problem-solving, and decision-making abilities, with a proven capacity to connect product initiatives to measurable customer and financial outcomes.

• Agile Product Delivery: Experience with Agile methodologies, backlog management, PI Planning, and defining measurable product success metrics. Knowledge of the Systems Development Life Cycle (SDLC), Waterfall, and Agile development methodologies is required.

• Technical Proficiency: Ability to understand modern technology concepts and translate technical requirements into clear business language. Working knowledge of Azure DevOps (ADO) and Jira Align is expected.

• Stakeholder Management: Proven ability to influence without authority, build cross-functional partnerships, manage expectations, and align multiple teams around shared objectives.

• Communication and Leadership: Excellent written and verbal communication skills, with the ability to articulate product vision, explain prioritization decisions, present progress updates, and lead through collaboration.

• Financial Acumen: Ability to develop compelling business cases, understand fundamental profit-and-loss drivers, and demonstrate how product investments contribute to business performance.

• Execution and Adaptability: A results-oriented mindset, strong organizational skills, and the ability to balance strategic planning with hands-on execution while adapting to changing priorities and uncertainty.

• Preferred Qualifications: A master's degree or relevant certification in business, marketing, or technology; product or Agile certifications such as CSPO, SAFe, or PMP; and familiarity with personalization and decisioning platforms such as Adobe Experience Platform, Pega Customer Decision Hub, Salesforce Interaction Studio, or comparable AI/ML solutions.

• Remote Work Requirements: Ability to maintain a dedicated, secure workspace suitable for handling confidential healthcare information and an internet connection with at least 25 Mbps download and 10 Mbps upload speeds.

• Travel: Willingness to travel occasionally to company offices for meetings or training, as required.

• Work Authorization: Authorization to work in the United States.