Pricing & Contract Operations Analyst

The Pricing & Contract Operations Analyst will support accurate customer pricing, contract administration, and billing operations within a healthcare technology environment. This role is responsible for translating contractual pricing and billing terms into reliable system configurations and invoicing processes. You will work closely with Sales, Implementation, Product, Accounting, and Accounts Receivable to support customer onboarding and ensure billing accuracy. The position also involves investigating complex discrepancies, managing manual billing activities, and coordinating resolutions with customers and internal stakeholders. You will contribute to system improvements, reporting, and operational efficiency while managing multiple accounts and billing deadlines. This is an opportunity for a detail-oriented professional who combines strong analytical skills, customer service, and independent problem-solving.

• Education: Bachelor's degree in Business, Finance, Accounting, or a related field preferred. Equivalent combinations of education and relevant experience may also be considered.

• Professional Experience: At least 5 years of experience in billing operations, finance, contract management, or a related function.

• Contract-Based Billing: Demonstrated experience reviewing customer contracts and translating pricing and billing terms into accurate system configurations and bulk invoicing processes.

• Billing Operations: Experience managing customer billing, researching discrepancies, and resolving complex pricing or invoicing issues.

• Cross-Functional Collaboration: Experience working directly with customers and partnering with Sales, Implementation, Product, Accounting, and Accounts Receivable teams.

• Systems Knowledge: Experience with ERP or billing platforms such as Oracle, NetSuite, or Salesforce, as well as Jira ticketing systems.

• High-Volume Operations: Experience supporting complex or high-volume billing environments, documenting procedures, and improving reports and processes.

• Analytical Skills: Strong analytical and problem-solving abilities, including the capacity to independently investigate billing issues and determine when exceptions require escalation.

• Attention to Detail: High accuracy and organization when managing multiple customer accounts, contractual requirements, and billing deadlines.

• Communication and Customer Service: Excellent written and verbal communication skills, with the ability to work effectively with customers and cross-functional stakeholders.

• Microsoft Excel: Proficiency preferred, including pivot tables, VLOOKUP/XLOOKUP, formulas, and data analysis.

• Industry Experience: Experience in healthcare, provider contracting, or reimbursement environments is an advantage.