Program Manager, Deal Desk Operations

This role will lead strategic programs that improve pricing operations, deal execution, and commercial efficiency across Sales and Go-to-Market (GTM) teams. You will own programmatic pricing initiatives, support product launch readiness, and help evolve the tools and processes used by the Deal Desk organization. Working across Sales, Finance, Product, Partnerships, Legal, Sales Enablement, and Enterprise Systems, you will turn recurring business needs into scalable frameworks and repeatable workflows. A major focus will be integrating generative AI and automation into Deal Desk operations to reduce manual effort and accelerate decision-making. You will also use data, dashboards, and financial analysis to strengthen pricing recommendations and support business objectives. This is an opportunity to combine program management, commercial strategy, and emerging AI technologies in a fast-paced, remote environment.

• At least 5 years of operations experience in a high-growth technology company, particularly in Deal Desk, Sales Operations, Revenue Operations, Pricing, or Business Operations.

• Proven program management experience, including the ability to define ambiguous problems, align stakeholders, and deliver scalable processes, programs, and tools.

• Hands-on experience using generative AI in a professional environment, including prompt engineering and a working understanding of context windows, token costs, and agent guardrails.

• Familiarity with AI automation tools such as n8n or Python; experience developing automations is an advantage.

• Strong pricing and commercial knowledge, including average selling price (ASP), margins, credits, annual recurring revenue (ARR), and annual contract value (ACV).

• Experience with partner, channel, franchise, or other programmatic pricing models is preferred.

• Practical experience with Salesforce and Configure, Price, Quote (CPQ) systems.

• Familiarity with Contract Lifecycle Management (CLM) platforms such as Ironclad is preferred.

• Strong SQL proficiency and experience building dashboards using business intelligence tools such as Hex or Tableau.

• Excellent presentation development and storytelling skills, with the ability to communicate complex information clearly and persuasively.

• Exceptional written and verbal communication skills, attention to detail, sound judgment, and a proactive, action-oriented approach.

• Ability to work effectively across multiple functions in a fast-paced, hands-on environment.