Dynamics 365 Senior Manager

Sofia, Bulgaria (Hybrid)Hybridsenior

OtherManager

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Quick Summary

Overview

The world of global advisory, audit and tax compliance services for large multi-nationals is rapidly changing and heavily dependent on technology. The KPMG Delivery Network (KDN) is a KPMG special purpose member firm offering a way for clients to leverage KPMG top talent and technology platforms…

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Together with KDN, KPMG member firms can drive the sales and delivery of global solutions at a competitive price and in a repeatable and consistent manner. As a member of KDN, you’ll be a part of the KPMG family working alongside some of our profession’s most skilled practitioners on rewarding programs and initiatives that are changing the way business operates, delivering value to our clients, and driving positive change in the communities we serve. You’ll be enabling KDN accelerate new ways of working, using cutting-edge technology and working together with our member firms located in nearly 145 countries to help us achieve our ambition to be the most trusted and trustworthy professional services firm. And through your work, you’ll build a global network and unlock opportunities that you may not have thought possible with access to great support, vast resources, and an inclusive, supportive environment to help you reach your full potential.

The Senior Manager Dynamics 365 is responsible for the establishment, proper planning and delivery management in the Dynamics 365 department, which includes, but is not limited to project planning and execution, headcount planning and recruitment, knowledge growth and development, utilization management, etc.

Responsibilities

~1 min read

Practice Leadership & Strategy

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Define and execute the roadmap for our Dynamics 365 capability, aligned with business goals and market demand.
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Collaborate with executive leadership, sales, and delivery teams to shape go-to-market strategies.
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Drive hiring, onboarding, and relocation strategies to build a world-class team.
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Align our local capability strategies with the wider KPMG Deliver Network Dynamics Practice leadership

Client Engagement & Pre-Sales
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Lead responses to RFPs, including solution design, effort estimation, and proposal development.
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Partner with sales and account teams to position Dynamics 365 solutions that solve real client problems.
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Represent the practice in client meetings, workshops, and executive briefings.

Project Governance & Delivery Excellence
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Oversee ongoing Dynamics 365 projects, ensuring quality, timeliness, and client satisfaction.
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Identify delivery gaps, propose improvements, and implement best practices across engagements.
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Ensure adherence to our proprietary delivery methodologies and Microsoft’s standards.

Capability Development

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Establish knowledge-sharing frameworks, training programs, and certification paths for the team.
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Stay ahead of the curve on Microsoft’s roadmap, industry trends, and emerging technologies.
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Foster a culture of innovation, accountability, and continuous improvement.

Proven track record of building or scaling a Dynamics practice or delivery team.

Strong understanding of Dynamics 365 architecture, implementation lifecycle, and integration patterns.

Experience in responding to RFPs, leading pre-sales engagements, and crafting winning solutions.

Deep knowledge of project governance, delivery methodologies (Agile, Sure Step, etc.), and risk management.

Excellent stakeholder management skills—able to engage with C-level clients and internal executives alike.

Microsoft certifications (e.g., Dynamics 365 Solution Architect) are a strong plus.

Experience in a consulting or IT services environment is essential.

Pro-active team player who will be an ambassador for the Dynamics 365 department in the KPMG Delivery Network

Fluent English, German and/or Dutch would be considered an advantage

Ability to travel abroad on business trips
Experience with Power Platform, Azure services, or third-party ISVs.
Exposure to global delivery models and cross-border team management.
Familiarity with industry-specific Dynamics solutions (e.g., retail, manufacturing, finance).

What we offer:
The chance to work in a top talent team
Attractive remuneration
Build knowledge in cutting-edge technologies
Opportunity for continuous training, learning and certification
Experience in an international and multicultural organization
Work on challenging projects with clients in various industries around the globe
Modern office environment
Additional health insurance
Life insurance
50+ benefits and services to choose from
Hybrid working policy