Social Catering Sales Manager (Hybrid)

SUMMARY: 

If you thrive on creating exceptional experiences and building meaningful client relationships, this is the opportunity for you. As the Social Catering Sales Manager, you will lead the sales, planning, and execution of weddings, galas, and upscale social events, serving as a trusted advisor throughout the entire event journey. From initial inquiry through event completion, you'll partner closely with clients and coordinate seamlessly with hotel and banquet operations to deliver memorable celebrations that exceed expectations. This role combines the excitement of event sales with the reward of bringing extraordinary moments to life, all while offering hybrid/work-from-home flexibility. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Maintain appropriate balance of account maintenance, prospecting for new business, and build profitable relationships with clients. 

• Collaborate with the Director of Catering to implement monthly action plans in order to meet and exceed the budgeted sales goals and drive top line social catering business. 

• Assist the Director of Catering in developing specific goals and strategies to target wedding business, gala business and social business  

• Thorough knowledge of property, space, capacities, concept, and food style (menus). Review and update menus, packages, and upgrades as requested to satisfy client needs and to maximize revenue. 

• Be familiar with the hotel’s competitive set and shared accounts. 

• Effectively cross-sell with sister restaurants and hotels for referral business. 

• Respond to wedding leads, schedule site inspections, create estimates, contract negotiations, host wedding tastings, detail weddings and execute events onsite.  

• Maintains accurate and thorough notes and traces for accounts within the PMS and Catering Database. 

• Join and attend local wedding organizations. 

• Adhere to the “Sundown Rule” for all client correspondence. 

• Supervise execution of banquets – requiring nights and weekends as needed. 

• Assist with additional special projects as assigned. 

SPECIFIC EXPERIENCE WE'RE SEEKING: 

• You’re highly creative, with strong sales and interpersonal skills. 

• A minimum of 2 years of hospitality experience, ideally within a restaurant or related banquet setting. 

• Previous structured sales training course is a plus. 

• You’re current on wedding industry trends, and you seek creative ways to infiltrate markets and accounts. 

• Professional phone etiquette, writing skills, and knowledge of Microsoft Office. 

• Well organized, detail-oriented, with excellent follow-up skills. 

• You’ve got great communication skills both internally and externally. 

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience: A minimum of 2 years of hospitality experience, ideally within a restaurant or related banquet setting. 

Language Skills: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. 

Physical Demands: While performing the duties of this job, the employee is constantly required collate/file, use a keyboard, dial, sit, stand, walk, see, hear, write, and speak. The employee is frequently required to bend, climb stairs, balance, reach, stretch, handle (hold, grasp, turn, or otherwise work with the hand or hands), and finger (picking, pinching, fine manipulation). The employee is occasionally required to crouch, kneel, squat, twist, push, and pull. The employee is constantly required to lift and/or move up to 10lbs, frequently lift and/or move up to 25lbs, occasionally lift and/or move up to 50lbs, and minimally lift and/or move up to 75lbs. 

Mental Demands: While performing the duties of this job, the employee is constantly required to produce detailed work, use verbal and written communication, have customer contact, handle multiple concurrent tasks, and constant interruptions. The employee is frequently required to use math and reasoning skills, and will occasionally give presentations. 

Work Environment: While performing the duties of this job, the employee may be continuously exposed to noise, moderately exposed to heat and use of tools/equipment, and occasionally exposed to odors, fumes, dampness, and dirt. 

Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.