Customer Success Director

• →8+ years of market research experience on the supplier side, whether at an agency, research tech company, or on the client side
• →6+ years owning client relationships with direct commercial accountability, including leading renewals, negotiating pricing, and closing expansion or repeat business end to end
• →A demonstrated appetite for learning technical products quickly and deeply, with a track record of becoming the go to platform expert for your accounts 
• →Strong communication and presentation skills, capable of leading training sessions, commercial negotiations, and strategic business reviews
• →Highly collaborative, with a history of working cross functionally across Sales, Product, and Research teams
• →Comfortable navigating change and ambiguity in a fast paced, high growth environment
• →Curious, customer centric mindset with a desire to scale impact through technology, enablement, and strategic partnership

In accordance with New York pay transparency requirements, the salary range for this role is $150,000 - $170,000 base with an OTE (Base + Commission) of approximately $180,000 - $204,000 annually. Final compensation will be determined based on the candidate’s level, experience, and qualifications upon joining Knit.

• Are 1% better every day: We approach situations with a growth mindset and ask, “How can we make the business better?” and “What would it take?” 
• Play to win: We set audacious goals and push ourselves to achieve them with a bias towards action  (When we see a need, we take initiative, and hold ourselves accountable to seeing it through).
• Keep the main thing the main thing: Identify what has the biggest impact and prioritize to focus on it.