Director, Store Operations

We are a growing retail services organization based in Columbus, Ohio, focused on delivering exceptional customer experiences while building strong, high-performing teams. As a small-to-mid-sized business, we operate with agility and a hands-on leadership approach, creating opportunities for meaningful impact and professional growth. 

We are seeking an experienced Director, Store Operations, to manage and elevate our stores and operations functions during an exciting phase of growth and operational expansion. 

 Position Overview 

The Director, Store Operations will provide operational leadership across RSG's North American retail portfolio, supporting multiple brands and driving operational excellence, store performance, and profitability. This role will oversee key operational functions, including asset protection, budgeting, communications, field execution, procurement, talent development, and workforce management.

This is a hands-on leadership role that combines strategic planning with day-to-day execution. The ideal candidate is comfortable working in a fast-paced environment, building scalable processes, leading through change, and partnering with cross-functional teams to drive results and support long-term business growth.

This is an exciting opportunity to play a key leadership role within a growing, multi-brand retail organization. You'll work closely with senior leadership to shape operational strategy, strengthen store performance and develop high-performing teams across our North American retail portfolio. You'll also have the opportunity to influence how we operate, improve processes and support long-term business growth.

We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law. 

We are committed to fair and equitable hiring practices and encourage candidates from all backgrounds to apply.