Operations Executive (Real Estate Developer)

Our client (Real Estate Developer) is looking for a highly organized, detail-oriented, and client-facing Operations Executive to join Dubai-based team. This is a critical, hands-on role that sits at the heart of company's operations, acting as the primary point of contact between the company and clients, coordinating with legal and regulatory bodies, and ensuring the smooth day-to-day running of post-sale administration. The candidate will have prior experience in UAE Real Estate Developer operations, a strong understanding of RERA processes, and the ability to manage a high volume of client interactions with professionalism and warmth. KEY RESPONSIBILITIES Collections & Client Relations (Primary Focus) • Follow up with clients on outstanding installment payments • Prepare and update the overdue payments report on a daily and weekly basis • Act as the primary point of contact for all client inquiries — construction updates, payment postponement requests, general queries • Coordinate directly with clients and their agents on behalf of the Company • Escalate payment flexibility requests and special cases to management with full documentation • Prepare weekly unit registration reports RERA & Post-Sale Legal • Prepare unit folders for RERA registration; review, submit, and follow up • Handle resale and transfer processes end-to-end: buyer documentation, SPA issuance, RERA submission, and attendance at RERA meetings • Assist with client cancellation requests: coordinate with Finance, verify signatures, submit to RERA • Process forced termination/notification cases with RERA for non-responsive or non-paying clients; manage 30-day tracking, refund coordination, and cancellation certificates Oracle NetSuite Systems & Data Management • Maintain and update all activities on NetSuite: unit status, lead details, SPA and registration status, dunning holds • Maintain the internal unit tracker across all stages: Escrow payments, registration fees, SPA issuance and signing, • Coordinate with Oracle for system enhancements and automation Requirements • Minimum 2–3 years of experience in UAE real estate operations or a similar role • Strong knowledge of RERA processes, SPA documentation, and off-plan regulations • Experience with NetSuite or a similar CRM/ERP system is a strong advantage • Excellent written and verbal communication in English (additional languages are a plus — Russian or Arabic particularly welcome given our client base) • Highly proficient in Microsoft Excel and standard Office tools • Ability to manage a high volume of tasks simultaneously with strong attention to detail • Professional, warm, and client-focused — able to handle sensitive client situations with empathy and discretion • Immediate or short notice availability preferred Benefits Standard working hours: 9:00 AM to 6:00 PM in accordance with company policy Medical insurance provided in line with company policy UAE visa sponsorship provided by the company End-of-service benefits (gratuity) as per UAE Labour Law Annual leave entitlement as per employment contract Public holidays as per UAE Labour Law Annual return flight ticket to home country upon completion of 1 year of service