Senior Site Reliability Engineer

We are looking for a Senior Site Reliability Engineer (SRE / DevOps) to take ownership of production infrastructure across two SaaS platforms: Userflow and Beamer.

You will be responsible for the reliability, scalability, security, and cost efficiency of both platforms, which operate on separate technology stacks across US and EU regions. Together, they serve more than 52 million end users, making infrastructure performance and uptime critical to the customer experience.

This is a hands-on, senior-level individual contributor role with significant autonomy and direct collaboration with the CTO and engineering team. You will establish reliability standards, strengthen infrastructure automation, lead incident response, and ensure the platforms can scale as a small engineering team continues to ship rapidly using AI-powered development tools.

We are looking for someone who can independently make technical decisions, take ownership of production environments, and balance reliability with development speed.

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    Map and document both production infrastructure environments.

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    Establish SLOs and implement actionable monitoring and alerting.

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    Put a structured on-call process in place.

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    Identify and deliver at least one measurable reliability or infrastructure cost improvement.

• Both production environments are fully managed through Infrastructure as Code.

• Failover and disaster recovery processes are tested and documented.

• Safe, reliable deployments are happening multiple times per week.

• An enterprise-grade tenant isolation model is implemented.

• Infrastructure and AI-related operational costs show a measurable downward trend.

• Production reliability is consistently maintained as both platforms scale.

Userflow is a product adoption platform that helps businesses guide users toward realizing the full value of their products. Its capabilities increasingly include AI-powered experiences, such as its Adoption Agent.

Beamer, its sibling brand, provides in-app announcements and changelogs that help businesses communicate product updates directly to their users.

Both platforms operate within customer applications and serve a combined audience of more than 52 million end users across the United States and Europe.

Joining the team means taking ownership of infrastructure behind two established SaaS products, working directly with the CTO, and helping a lean engineering organization move quickly while maintaining high standards of reliability and performance.