Operations Director

Are you ready to lead the FRANCE Operations team to deliver extraordinary operational performance and outstanding commercial results? Then make it real.

As part of the BU France Leadership Team you will be working across functions and ensuring strong collaboration at all levels driving effective and efficient S&OP, delivering high customer satisfaction and healthy inventory and logistics management as well as governing key customer metrics for internal and external reporting.

This is a key role in executing the strategic direction of the business unit, developing a strong Operations team to drive the continuous improvement culture and setting and delivering challenging operational objectives – while energizing everybody everyday.

Please note: Relocation support is not available for this role.

• Proven track record of leadership and developing strong performing teams with high motivation and satisfaction in their roles
• Proven cross-functional forecasting experience with a clearly demonstrated ability to deliver results
• Demonstrated experience in driving continuous improvement of the service delivered to retailers
• Ability to operate at a senior level with both internal and external stakeholders including experience leading complex/challenging negotiations
• Strategically strong with a pragmatic approach to wider business challenges and ability to thrive in uncertainty
• Experience in leading teams through periods of significant change

• Operated in an Operations, Logistics, or Supply Chain environment.

• Proactive approach to opportunities and challenges.

• Set strategic objectives that balance the business’s commercial and operational needs.
• Improve in-stock performance, inventory cover, item-level results, and forecast accuracy.
• Strengthen customer satisfaction and service for retail partners by leading the customer service team.
• Support digitalisation and continuous improvement across the business.
• Contribute to the commercial and people plans for the next one to three years.

If you've worked in a role where you improved forecasting, retailer service, and operational results, you'll feel at home here. What matters most is combining strategic thinking with practical decisions and clear ownership.

You'll join BU France Operations within Markets and Channels. The team works closely across functions and with regional partners. You'll create an inclusive environment where colleagues are empowered, engaged, and accountable. You'll bring a proactive approach, collaborate openly, and help others turn challenges into practical opportunities.

You'll establish clear priorities, strengthen team capability, and create accurate management of operational measures. Over the next 12 to 18 months, you'll improve planning, forecasting, inventory health, and retailer service while supporting digitalisation. You'll work closely with the BU France Leadership Team, France Operations, regional and European Operations partners, retail partners, and teams managing customer processes.

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Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

Here is what you can expect: