Mortgage Account Manager

We’re Lendz — a modern mortgage lender with a mission to deliver exceptional white glove service in the non-QM space. We’re looking for a sharp, proactive, and customer-obsessed Account Manager to join our high-performing remote team. As the face of Lendz to brokers and internal teams alike, you’ll ensure loans move quickly, questions get answered professionally, and every stakeholder feels supported. If you’re a proactive communicator with a service-first mindset who thrives on follow-through, clarity, and constant learning, we want to meet you. Apply today and help us deliver mortgage lending the way it should be: smart, seamless, and broker-centric.

Own the Broker Experience:

• →Deliver white glove service from submission through close.
• →Keep brokers in the loop with timely, clear, and professional updates.
• →Build trust by responding accurately and taking initiative to resolve issues.

Be the Link That Moves Loans Forward:

• →Manage active loan pipelines alongside Account Executives and Underwriters.
• →Sort and convert conditions within 24 hours.
• →Keep Salesforce and internal systems meticulously updated.

Communicate Proactively and Professionally:

• →Stay one step ahead by anticipating questions and sending proactive follow-ups.
• →Represent Lendz with polish — both verbally and in writing.
• →Collaborate cross-functionally with Sales, Underwriting, Closing, and Funding teams.

Stay Curious & Grow:

• →Learn enough about non-QM to be “dangerous” — and use that knowledge to solve problems fast.
• →Absorb training, tools, and tech that make you (and our process) better.
• →Share ideas that improve efficiency, elevate service, and enhance the broker journey.

• 1–3+ years experience as a Processor or Account Manager in mortgage lending (non-QM is a plus).
• Tenacious follow-up skills — you don’t let things sit.
• Excellent verbal and written communication.
• Polished, poised, and professional — especially under pressure.
• Organized and deadline-driven with a “whatever it takes” mindset.
• A growth mindset and hunger to learn the business deeply.

• A customer experience nerd — someone who obsesses over delighting clients.
• A team collaborator who can work independently but thrives in partnership.
• A fast learner who connects the dots quickly and asks smart questions.
• A doer who communicates early, often, and with confidence.