Banquet Manager

The Complex Banquet Manager oversees the planning, coordination, and flawless execution of banquet and catering events across two leading resort properties. This role ensures seamless delivery of conferences, incentive groups, weddings, and social functions by providing strong leadership, operational excellence, and an unwavering commitment to guest satisfaction. The Banquet Manager partners closely with Culinary, F&B outlets, Sales & Events, Stewarding, and AV partner to deliver elevated event experiences that embody the Sheraton and Westin brands.

• Lead daily banquet operations across multiple event venues, including ballrooms, outdoor areas, and specialty spaces, ensuring all setups and services meet brand and event requirements.
• Oversee all banquet inventories such as china, glassware, linens, décor, props, and staging; review forecasts to maintain adequate stock levels.
• Collaborate closely with AV and technical setups, and support delivery of creative, high‑quality event solutions.
• Ensure strict compliance with all health, safety, hygiene, and sanitation guidelines within all banquet spaces.
• Monitor banquet beverage operations, track perpetual inventories, and maintain effective liquor cost control processes.
• Develop department schedules aligned with business forecasts, ensuring an optimal balance between service delivery and labor productivity.
• Support Sales & Events teams by providing operational insights to enhance event feasibility, profitability, and client satisfaction.
• Recruit, train, and coach banquet leaders and associates, promoting a highly motivated, service‑focused team environment.
• Conduct daily briefings and monthly department meetings to communicate priorities, standards, and operational goals.
• Promote cross-training and multi-skilling to improve departmental flexibility and operational resilience.
• Act as the operational point of contact for group organizers, planners, and VIP guests during events, ensuring seamless communication and execution.
• Maintain strong on‑floor presence during major events to oversee service flow, quality, and guest engagement.
• Address guest concerns promptly, implement service recovery, and review feedback to drive continuous improvement.
• Manage departmental P&L and monitor financial performance including revenues, labor, expenses, and inventory controls.
• Identify upsell or enhancement opportunities in partnership with Sales and Event Planning.
• Safeguard all banquet assets by maintaining accurate records, inventories, and equipment logs.
• Prepare forecasts, performance reports, and action plans for senior leadership review.
• Ensure compliance with all Marriott HR policies, local labor laws, safety standards, and required training.
• Deliver ongoing coaching, recognition, and development initiatives to improve associate engagement and retention.
• Model professional communication and build strong working relationships across all operational teams.
• Handle confidential matters and sensitive issues with discretion, professionalism, and respect.
• Uphold company policies, cleanliness standards, and operational procedures at all times.
• Perform physical tasks including lifting up to 25 lbs, extended periods of standing, and working in various indoor/outdoor environments.
• Complete any additional tasks assigned by leadership to support banquet and event operations.

• OUR BENEFITS:
• Staff discounts on food & beverage and hotel rooms across Marriott International.
• Global career development and training programs.
• Access to the Employee Assistance Program for wellbeing support.
• Work in a diverse and inclusive global hotel network.
• Duty meals provided.
• Associate transportation provided.
• Uniforms provided 
• Comprehensive Medical Insurance and Life insurance cover
• Bonus Incentive 
• Entitled to Day off in Lieu