Director of Operations

Functions as the strategic business leader of hotel operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, Housekeeping, Food & Beverage, Culinary, Engineering, Security/Loss Prevention, Events, Recreation and other operational departments, as applicable.

The Director of Operations works closely with Executive Committee members and department leaders to develop and implement operational strategies that support Marriott brand standards, enhance guest satisfaction, improve associate engagement and maximize hotel profitability.

As a key member of the Executive Committee, this role contributes to the development and execution of hotel-wide business strategies to ensure the delivery of exceptional products and services while achieving strong financial returns and long-term business success.

• Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration or a related discipline and a minimum of six (6) years' experience in hotel operations leadership; or
• Diploma or equivalent tertiary qualification with a minimum of eight (8) years' progressively responsible leadership experience in hotel operations.
• Proven experience within a full-service upscale, premium or luxury hotel environment.
• Strong background leading multiple operational departments.
• Demonstrated success in driving guest satisfaction, associate engagement and financial performance.
• Marriott International experience or experience with a leading global hospitality brand.
• Previous Executive Committee experience.
• Experience working in multicultural or expatriate environments.
• Exposure to developing markets, resort destinations or remote locations.
• Experience leading large and diverse teams while developing local leadership talent

• Leads the operations team in achieving financial goals while maintaining exceptional guest and associate satisfaction.
• Reviews operational and financial performance against budget and forecast targets.
• Analyzes business trends and operational challenges, implementing effective solutions to improve performance.
• Partners with department leaders to drive revenue growth, productivity and cost management.
• Ensures efficient management of payroll, labor costs and controllable expenses.
• Oversees capital expenditure projects and ensures investment priorities align with the hotel's strategic objectives.
• Develops and executes operational strategies that support the hotel's business goals and long-term success

• Drives continuous improvement in service delivery and operational performance.
• Ensures Marriott brand standards, policies and operating procedures are consistently implemented.
• Maintains a visible presence throughout the hotel, engaging with guests and associates to identify opportunities for improvement.
• Leads quality assurance initiatives and supports the execution of regional and brand programs.
• Ensures operational departments deliver safe, clean and well-maintained facilities at all times.

• Provides visionary leadership to operational departments.
• Champions Marriott's service culture and brand promise throughout the hotel.
• Creates alignment among department leaders to achieve hotel objectives.
• Builds a positive, inclusive and high-performance workplace culture.
• Promotes accountability, collaboration and continuous improvement across all departments

• Coaches and develops department leaders to maximize performance and potential.
• Supports recruitment, retention and succession planning initiatives.
• Conducts performance evaluations and development discussions in accordance with Marriott standards.
• Utilizes associate engagement feedback and employee relations data to identify opportunities for improvement.
• Maintains an open-door leadership philosophy and fosters a workplace built on trust, respect and communication.
• Supports the growth and development of Papua New Guinean talent through active mentoring and leadership development

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.