Account Manager

 

Massive Rocket is a rapidly scaling Braze and Snowflake agency on a mission to transform how digital marketing, product, and engineering teams connect. In just five years, we’ve grown at speed and are now gearing up for our next big milestone: hitting $100M in revenue. We build human experiences at scale, powered by cutting‑edge web, mobile, cloud, data, and AI technologies. If you’re excited by innovation, love solving complex challenges, and want to help shape the future of digital experiences, you’ll feel right at home here.

 

Every role at Massive Rocket is entrepreneurial. The people who thrive here don’t just focus on their own remit — they understand the goals of the teams around them and actively contribute to the success of their colleagues, customers, and partners. We’re building a culture of ownership, collaboration, and growth, and we’re looking for people who want to make a real impact.

 

As an Account Manager at Massive Rocket, you’ll own and grow strategic relationships across a portfolio of clients — acting as a trusted partner responsible for driving measurable ROI, deepening engagement, and ensuring long-term success.

This is not a new business sales role. Instead, you’ll focus on retention, expansion, and value realisation within existing partnerships. You’ll develop a deep understanding of your clients’ business models, priorities, and challenges, and connect these to the value Massive Rocket delivers across CRM, data, and Martech.

Sitting at the intersection of client success, delivery excellence, and commercial ownership, you’ll ensure every programme is aligned to client outcomes, while identifying opportunities to expand scope, introduce new capabilities, and strengthen long-term partnerships.

 

• Proven experience managing and growing client portfolios within an agency, SaaS, or consulting environment
• Strong relationship management skills, with experience engaging stakeholders across VP, Director, and operational levels
• Track record of driving retention, expansion, and long-term client value
• Strong commercial acumen, including forecasting, revenue ownership, and profitability management
• Ability to connect business strategy with practical CRM, data, or Martech solutions
• Excellent communication and stakeholder management skills, including handling escalations effectively
• Proactive, consultative mindset focused on delivering measurable value to clients
• Experience working cross-functionally with delivery, strategy, and technical teams
• Comfortable operating in fast-paced, client-driven environments
• English proficiency at C1 level

 

• Rocket‑Fuelled Growth – Big challenges, fast learning, and the chance to level up quicker than anywhere else

• A Culture That Actually Gives a Damn – Supportive, positive, and built around people who want to see you win

• A Global Crew – Collaborate with brilliant teammates across Europe, the US, and beyond

• Remote‑First for Life – Work from wherever you feel your best

• Real Career Momentum – Clear progression, real ownership, and space to grow into your next chapter

• Moments That Matter – Meetups, events, and team experiences that make the journey unforgettable

 

Bring Your Own Device – We operate a BYOD policy, so you’ll use your own kit for work

Right to Work – You’ll need a valid work visa; we’re not able to offer sponsorship at the moment

ID Checks – We may ask for proof of identity (passport, ID card, or a recent utility bill)

References – We may request two references, so have names, relationships, and contact details ready

For Contractors – Proof of incorporation and up‑to‑date insurance is required