Operations Manager

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The Manager of Operations reports to the Director of Operations and is responsible for the operational activities of a variety of functional departments, distribution center(s), and/or facility(ies). 

• →Reviews and analyzes reports, records, and directives, and confers with managers/ supervisors to obtain data required for planning activities, such as new commitments, status of work in progress, and problems encountered. 
• →Monitors and analyzes costs and prepares budgets. 
• →Responsible for managing quality, training and process improvement resources to: ensure continuous improvement, drive process consistency to best practices, enhance customer satisfaction, and maintain compliance with regulatory requirements / company key objectives.  
• →Supervises personnel responsible for quality/continuous improvement, training, and projects. 
• →Development of a continuous improvement culture which utilizes Lean Six Sigma tools and methodology to solve problems; established data driven measurements and goals; generates ongoing awareness of current quality performance; fosters involvement of employees to actively propose solutions to improve quality 
• →Implements process controls to reduce variation and create process consistency.  
• →Develops and manages a DC training program and a project team to improve efficiency and standardize processes to best practice. 
• →Enhances customer satisfaction levels through investigations of concerns to root cause and communicating the investigation findings, corrective and preventative actions taken through Quality Reports / Corrective Action Reports. 
• →Provides support for maintaining compliance to government requirements (FDA, OSHA) and regulatory requirements (McKesson safety, security, regulatory assessments) 
• →May be responsible for one or more of the following activities: receiving, storing, and/ or shipping of materials or finished goods. 
• →May be responsible for ensuring materials are received from proper vendors, delivered to inventory, and finished goods are available to meet production schedules and packaged according to specification and shipped in a timely manner. Ensuring the security and accountability of materials and goods with inventory control. 
• →May evaluate current procedures and practices for accomplishing department objectives and develops and implements improved procedures and practices. Gives work direction, resolves problems, and sets deadlines to ensure timely completion of work. 
• →Provides back up support for the Inventory Manager. 

• Degree or equivalent experience. Typically requires 7+ years of professional experience and 1+ years of supervisory and/or management experience 

• 5+ years of distribution operation experience; including 4+ years of managerial/supervisory experience is strongly preferred 
• 3-5 years’ of progressive work experience in QC/QA and process improvement is preferred 
• A combination of education and experience may be considered 
• Designated representative license for state of California is a strong asset 
• Six Sigma certification and/or experience in other lean process management programs is a strong asset 
• Intermediate computer proficiency in the MS Office suite 
• Exposure to WMS (or other transportation, inventory, and shipping systems), SAP, labor management systems, ADP, and Workday are all strongly preferred 
• Superior and effective business/ technical communication skills (verbal and written) with the ability to relay information and promote trust and collaboration 
• Demonstrated experience leading, coaching, training and mentoring a team to success 
• Experience presenting various data or information in small and large settings 
• Strong problem solving, analytical, and decision-making skills 
• Experience with data analysis and statistics 
• Project management certification or experience is an asset 
• Must be poised under pressure with the ability to organize, multitask, respond, problem solve, and prioritize in a fast-paced deadline driven environment 
• Strong focus on customer service and commitment to customer satisfaction (internal and external stakeholders) 

• May be required to pitch in and assist with distribution operations as per business needs - may be involved in lifting, bending, and walking distances within the DC. 
• Cold Storage Enviroment

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.