BP Program Manager

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

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  This position is responsible for developing the Japan Service marketing and communications plan which aims to build a commercially profitable and growing S&R business.

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  This function will develop commercial service offerings for Medtronic capital equipment with clear value propositions and pricing strategy.

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  Management strategy and oversight

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    Define the strategic and tactical service marketing direction across all OUs with service commercial relevancy. Development of competitive service commercial offerings. Plan and execute service marketing and communications budget annually.

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  Strategic competitive market insight

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    Provide strategic service market insight (VOC, market research, consultants) enabling focused commercial initiatives to grow revenue. 

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  Service sales enablement.

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    Lead the service sales enablement and engagement strategy for Japan (service sales training, field/sales incentives) – “make it easy to sell service.”

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  Service presence and communications.

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    Help deploy and lead global service branding, communications, promotions and web presence strategy including conferences, roadshows, etc.

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  Support commercial service readiness for new product introductions (NPI)

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    Ensure timely availability of the service marketing materials and sales tools to maximize service growth

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  Ensure effective stakeholder engagement across Operating Units (OUs) and countries in the region

＜Must Haves＞

This role will:

• Own the Japan service marketing strategy and play a pivotal partner role to define market competitive service commercial offerings for the OUs and regions.

• Analyze and benchmark service market landscapes and define strategic commercial imperatives to ensure Medtronic Service can compete and drive incremental revenue for the business.

• Co-own the digital marketing, communications, and web presence strategy for Medtronic Service globally.

• Bachelor’s degree with 8 years of relevant experience or advanced degree with 5 years of relevant experience.

• Ability to build strong partnerships and influence at senior levels to change behavior and mindset regarding the service commercial business.

• Strategic mindset to anticipate any service market need shifts to prepare the business in advance.

• Deep understanding of market mix and ability to leverage all elements to enable growth and increase market share (marketing business acumen).

• Ability to communicate effectively at all levels across all functions of the organization and customers.

• Ability to work extensively with remote teams.

• Innovative and creative mindset.

• Ability and experience to work with diverse markets (emerging, mature, direct, indirect).

• Ability to drive outcomes in complex, unstructured and unproven market conditions (limited existing structures and documented processes).

＜Nice to Haves＞

• Prior experience with companies in the medical industry or similar regulated industry preferred.

＜Working Style＞

• Hybrid work arrangement (2 to 3 days per week working from home available).

• Occasional domestic and international travel is required for the role, including approximately four international business trips per year.

＜Allowances＞

• Commuting allowance, overtime allowance, holiday work allowance, etc.

＜Holidays＞

• Saturdays, Sundays, public holidays, etc.

＜Vacation＞

• Annual paid leave, sick leave, menstrual leave, maternity leave, etc.

＜Working Hours＞

• 9:00 a.m. to 5:30 p.m. 

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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