Quick Summary
Overview
Description Supervise and coordinate daily activities of Online Field Collection Officers to ensure effective execution of assigned cases.
Technical Tools
Other
- Supervise and coordinate daily activities of Online Field Collection Officers to ensure effective execution of assigned cases.
- Distribute and allocate cases to field officers based on geographical location, workload, case priority and recovery potential.
- Monitor officers' daily field activities, ensuring assigned cases are attended to within established timelines.
- Ensure effective use of GPS tracking systems to locate customers and financed vehicles for recovery purposes.
- Monitor the progress of assigned cases, including customer engagement, payment commitments, field visits and successful recoveries.
- Ensure officers conduct proper customer follow-ups and maintain professional communication during collection activities.
- Monitor daily, weekly and monthly recovery performance against established targets.
- Identify underperforming officers and implement appropriate performance improvement measures.
- Ensure all field activities, customer interactions and recovery outcomes are accurately updated in ERP and the Field Operations App.
- Review field visit reports and supporting evidence to ensure accuracy and compliance with company procedures.
- Coordinate with the Skip Trace Team to obtain updated customer and vehicle location information where necessary.
- Identify cases requiring further intervention, including stolen vehicles, suspected fraud, customer evasion and high-risk accounts, and escalate them to management.
- Coordinate repossession activities in accordance with company policies, applicable laws and approved procedures.
- Ensure recovered units are properly documented, accounted for and handed over to the designated yard or relevant department.
- Prepare and submit daily, weekly and monthly team performance reports. Ensure officers comply with company policies, safety requirements, operational procedures and professional conduct standards.
- Conduct regular team meetings, coaching sessions and performance reviews to improve productivity.
- Ensure proper utilization of field resources, including motorcycles, fuel, GPS platforms and communication equipment.
- Identify operational challenges affecting recovery performance and recommend appropriate solutions.
- Ensure all assigned cases are actively managed and no case remains unattended without a clear next action.
Location & Eligibility
Where is the job
Tanzania
On-site within the country
Who can apply
TZ
About this job
- Who can apply
- Tanzania
- Posted
- Today
Listing Details
- First seen
- November 11, 2026
- Last seen
- November 11, 2026
External application
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