Hard Collection Manager

Tanzaniamid

OtherCollection Manager

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Quick Summary

Overview

Description 1. Hard Collections Portfolio Management Manage all accounts transferred from Soft Collections and ensure immediate allocation and actioning.

Technical Tools

OtherCollection Manager

Lead and manage field collection teams responsible for customer visits and physical account follow-up.
Ensure timely field visits are conducted in accordance with prescribed collection strategies and service-level agreements.
Monitor visit productivity, coverage, and effectiveness.
Ensure field officers maintain accurate records and evidence of all collection activities.
Establish clear performance expectations for field teams and monitor execution quality.
Continuously optimize field deployment to maximize recovery performance while controlling operational costs.

Lead skip-tracing teams responsible for locating customers and financed assets.
Develop strategies for tracing vehicles with:
Disabled GPS units
Non-reporting tracking devices
Tampered tracking system
Unknown customer locations
Ensure all available internal and external data sources are utilized to locate customers and assets.
Monitor tracing effectiveness and continuously improve tracing methodologies.
Coordinate with external recovery partners and investigative resources where necessary.

Resolve operational barriers that may delay recovery actions.
Coordinate with Legal, Risk, Compliance, Operations, and Asset Management teams as required.
Ensure high-risk, fraudulent, disputed, or sensitive accounts are escalated promptly
Monitor unresolved escalations and ensure timely closure.

Maintain comprehensive portfolio and recovery performance reporting.
Analyze recovery trends, repossession outcomes, restructuring success, and asset recovery metrics.
Produce actionable recommendations for improving collections performance.
Present regular performance updates to senior management.