Telesales Agent

Tanzaniamid

OtherAgent

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Quick Summary

Key Responsibilities

Interested clients (visiting within the week): Move case to Stage 2, collect information/documents, verify NIDA number and client details, and update follow-up date/comments.

Technical Tools

OtherAgent

The Telesales Agent is responsible for contacting potential and existing clients by phone, presenting products or services, and updating lead statuses in the ERP system. The role requires strong communication skills, attention to detail, and the ability to manage client follow-ups effectively.

Responsibilities

~1 min read

Receive new cases assigned by the Team Lead.

Call clients to introduce products/services and record outcomes.

Update case status in ERP based on client response:

Interested clients (visiting within the week): Move case to Stage 2, collect information/documents, verify NIDA number and client details, and update follow-up date/comments.

→Not interested clients: Cancel the case.
→Clients interested but visiting later: Keep case under New and update follow-up date/comments.
→Ensure accurate documentation of client information and maintain professional communication.
→Collaborate with the Team Lead and Team Captainsfor case reassignment and follow-up.
→Meet daily/weekly call targets and maintain high-quality customer interactions