Bar Supervisor

COMPANY: OCEAN HOTELS BARBADOS

JOB SUMMARY

The Bar Supervisor ensures the customer / guest receives the highest quality service to standards, assists in the operational running of the bar and ensures that bar staff are fulfilling their duties to the best of their ability, in accordance with the company’s standards, AAA 5 diamond standards and LQA Benchmarking standards.  

RESPONSIBILITIES

Operational

• Takes a personal interest in ensuring the company’s standards, AAA 5 diamond standards and LQA Benchmarking standards are always sought after, maintained and exceeded
• Be knowledgeable of the hotel facts, facilities, and amenities eg. the gym, kids club, teen lounge and business center. Encompassing the product available within the Montrose and Ocean Hotels Group
• Ensure all bars open on time and that they are ready for service
• Ensure staff offers excellent service, and allocate and support staff throughout the shift to maintain speedy service and cleanliness of the bars
• Ensure staff maintains all standards of the bars
• To be involved in setting and maintaining  department targets and objectives
• Maintain financial targets
• Always be aware of any international changes within the industry to assist with the development of the department 
• Be proactive in maximizing sales and generating revenue
• Input new ideas for service and products, to maintain competitive and leading edge
• Be an effective communicator with guests and team members 
• Assist the Food and Beverage management team in controlling the wages cost in line with budgetary requirements
• Implement and/or follow procedures concerning recording of ordering and closing stock 
• Ensure functionality, correct usage and company property is secure to standard in the department
• Ensure stock items behind the bars are always within expiry date
• Oversee stock ordering is  accordance with company policy
• Ensure mise-en-place are prepared according to Bars standards
• Ensure Bars are set to service and monitor the quality of service given, to align with the company’s standards, AAA 5 diamond standards and LQA Benchmarking standards
• Monitor, anticipate and react to customer needs consistently to ensure maximum guest satisfaction, in accordance with the company’s standards, AAA 5 diamond standards and LQA Benchmarking standards
• Pay attention to detail in all aspects of the customer journey
• Take prompt action to resolve guest complaints, in accordance with the company’s standards, AAA 5 diamond standards and LQA Benchmarking standards
• Build positive relationships with clients/guests to ensure customer satisfaction, in accordance with the company’s standards, AAA 5 diamond standards and LQA Benchmarking standards
• Ensure high standards of cleanliness throughout the bars
• Delegate and manage distribution of workload effectively
• Share ideas and problems with the team and encourage their input in helping make decisions where possible
• Ensure rosters are compiled accurately and according to legal requirements
• Communicate effectively with all other departments.
• Cooperate and assist other departments at all levels when necessary
• Handle keys responsibly ensuring keys are signed in and out according to company policy
• Assist the Food and Beverage management team in the smooth running of the department
• Assist in ensuring that the department complies with all statutory and legal requirements, including Fire, Health and Safety, licensing, and employment
• Have a clear working knowledge of all company policies and operate within them at all times
• Complete closing duties, including restocking items, turning off lights,
• Report cleanliness and maintenance issues to management
• Assist in carrying out scheduled inventories of products and operating equipment
• Ensure that the place of work and surrounding area is kept clean and organized at all times
• Ensure staff are groomed and dressed appropriately dress while on duty
• Ensure minimum wastage and breakage while on duty
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully
• Being knowledgeable to operate the hotels point of sales (POS) system, other order taking systems or handheld devices, inventory software etc.
• Assist in carrying out scheduled inventories of products and operating equipment.
• Comply with all Food and Beverage regulations
• Under the direction of the Restaurant Manager, participate in departmental meetings, gathering pertinent information for the development of the team.
• To comply with all hotel procedures and protocols related to COVID19 and infectious diseases.
• To be totally security conscious, being aware of any unregistered guests, lurkers, and your general surroundings. Advising the security team of such.
  
  

People Management 

• In collaboration with the Food and Beverage management team, manages, motivates and monitors the performance of the bar team.
• When required, actively participates in the recruitment process for the bar team by identifying staffing needs and shorting potential candidates by utilizing the company’s HRIS (BambooHR)
• In collaboration with the Food and Beverage management team, conducts candidate interviews as required, and informs the human resources team and the Food and Beverage management team of successful candidates in a timely manner
• Assists the Food and Beverage management team in identifying candidates that are not performing to the expected standards of the company and recommend what steps should be taken
• Along with the Food and Beverage management team, comanages the performance management process within the bar team by providing continuous and constructive feedback, keeping communication lines open, providing clarification of expectations and identifying areas for improvement
• To ensure that the bar team’s goals are clear and in alignment with company objectives, AAA 5 Diamond standards and LQA Benchmark standards, and shared with bar staff to maximize on performance expectations
• Actively coaches the bar staff to unlock team member’s potential and growth, help them to develop new skills and to aid in promoting individual responsibility, in collaboration with the Food and Beverage management team
• Shares the responsibility with the Food and Beverage management team in conducting annual performance appraisals for bar staff, ensuring that the process is fair, free of biases, accurate, and promotes the overall purpose of the performance management system
• Able to access and identify department conflicts and infractions against company policies / procedures, and understands how, when and what form of disciplinary action should be taken
• Plan and execute frequent team building activities, in an effort to maintain the momentum and productivity of all bar staff
  
  

Training and Development 

• In collaboration with the Food and Beverage management team, comanages all aspects of Training and Development and Talent Management to maximize on bar staff’s, personal and professional growth, in accordance with company’s Human Resources - Training and Culture Development team initiatives and to agreed AAA 5 Diamond standards and LQA Benchmark standards
• Along with the Food and Beverage management team, identifies and conducts assessments to determine what training needs are required for bar staff within the department to increase job knowledge
• Monitor guests' feedback and provide feedback on how bar staff could improve on their overall performance
• Communication with the Food and Beverage management team to recommend and assist with the creation and implementation of training plans, based on assessment and guests’ feedback
• Liaise with the Food and Beverage management team and the Human Resources - Training and Culture Development team to support the bar team’s development objectives and ensure that bar staff are equipped with the necessary tools and materials to effectively execute their daily tasks
• To carry out or ensure that regular On-the-Job training is taking place to align with the AAA 5 Diamond standards and LQA Benchmark standards
  
  
  

KNOWLEDGE, SKILLS AND PERSONAL ATTRIBUTES

Knowledge

The Bar Supervisor must have proficient knowledge in the following areas:

• Level 3 or above Caribbean Vocational Qualification in Bartending and Mixology
• Minimum of 3 years work experience in Bartending and Mixology at Supervisory level in a reputable hospitality establishment
• Understanding of food safety laws and best practices
• Must understand and be able to effectively and efficiently carry out all tasks in accordance with the AAA 5 Diamond standards and LQA Benchmark standards - specifically Restaurant standards
  
  

Skills

The Bar Supervisor must demonstrate the following skills:

• Excellent interpersonal skills
• Team building skills
• Employee motivational skills
• Effective verbal and listening communications skills
• Attention to detail and high level of accuracy
• Time management skills
• Ability to provide effective leadership in training 
  
  

Personal Attributes

The Bar Supervisor must demonstrate the following personal attributes:

• Hospitality
• Creativity
• Reliability
• Flexibility
• Consistency 
• Leadership
• Professional deportment
• Commitment to customer service