Senior Account Manager

As Marqeta’s Senior Account Manager, you will support one of our largest global strategic accounts, serving as the primary point of contact for day-to-day operations and ongoing client needs. Working closely with a cross-functional team, you will help ensure seamless execution, proactive communication, and high-quality client service.

You will build strong working relationships across the customer’s organization, identify opportunities to improve processes and drive incremental growth, and partner internally to deliver effective, timely solutions. By staying close to the customer’s evolving business priorities, you will help optimize daily operations and support long-term account success.

We work Flexible First. This role can be performed remotely. We’d love for you to join us!

This role performs a range of strategically essential activities - here are a few of them:

• Curious Questioner: Your passion for knowledge and learning drives you to constantly dig deeper to understand your customers, Marqeta, our technology, and the industry in general.
• Thoughtful Challenger: As a trusted partner leading with insights, you push yourself, the team, and your customers to think outside of the box and find creative solutions to strategic challenges.
• Numbers Fanatic: You don’t sit around and wait for things to happen. You model, plan, and monitor a path to growth based on the right data.
• Strategic Connector: Our customers and partners rely deeply on the expertise and knowledge of our Account Managers. You excel at supporting cross-functional efforts and love connecting people and ideas to drive innovation.
• FinTech Guru: You already have deep knowledge of disruption in the financial services industry or possess a strong desire to learn the ropes while working with the top innovators in the space.

• 5+ years of Global Enterprise Account Management experience in the payments industry
• Strong communication skills (interpersonal, verbal, presentation, written, email) and track record of creating and executing strategic account plans
• Strong grasp of industry trends and competitive landscape
• Familiarity and first-hand knowledge in fintech, banking or payments
• Positive attitude, team player, adaptable, and resourceful
• Technical aptitude with demonstrated ability to understand and explain complex technical concepts in a straightforward manner
• Experience or familiarity with high-growth fintechs and financial services companies 
• Card Issuing and Processing experience

• Proven experience growing and scaling strategic or enterprise accounts 
• Proven track record of managing global customers with multi region stakeholders
• Proven track record of cross-selling and upselling, and ability to identify new revenue streams based on customer needs
• Experience partnering with banking operations teams and external banking partners to drive critical submissions to completion
• Experience participating in business reviews and using data-driven strategies to make informed decisions

• Application submission
• Recruiter video call
• Hiring manager video call
• Virtual “Onsite” consisting of 3 - 4 video interviews
• Presentation
• Final Interview with Sales Leader 
• Offer!